On-line Customer Support Software, Hardware, Services and Research Papers

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The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft

March 05, 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.

(WHITE PAPER)

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Delivering Customer Service via the Contact Center and the Web by Microsoft

September 01, 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.

(ANALYST REPORT)

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Self-Service: Putting Customers First Makes You a Winner by Microsoft

April 01, 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.

(WHITE PAPER)

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Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc.

January 26, 2010 - (Free Research) To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.

(WHITE PAPER)

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Data Recovery You Can Believe In by i365, A Seagate Company

February 04, 2010 - (Free Research) Read this paper to learn how Over 22,000 customers trust and rely on EVault for protection of their mission critical data. They made this decision based on EVault's ability to address their requirements.

(WHITE PAPER)

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The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight

January 15, 2010 - (Free Research) Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.

(WHITE PAPER)

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