Field Service Management Software, Hardware, Services and Research Papers

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Service Management from Reactive to Proactive IT Management by CA and PSR Associates, Inc.

February 08, 2010 - (Free Research) This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times.

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Defend IT, Delight Users and Launch BSM with Network and User Service Alignment by ASG Software Solutions

March 25, 2010 - (Free Research) Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.

(WEBCAST)

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Automating Discovery of Applications, Dependencies, and Configurations: Why What You Don't Know Can Hurt You by ASG Software Solutions

March 10, 2010 - (Free Research) Join EMA Research Director Julie Craig and ASG Sr. Director of Solutions Management Ian Rowlands for this informative one-hour Webinar to learn about DDM and how it enables IT to build on existing technology investments.

(WEBCAST)

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