Business Intelligence Solutions | Unified Communications / Voice & Data Convergence | Application Management and Maintenance | Business Process Management (BPM) | Telephony/ CTI/ VOIP | Statistical Data Analysis | Customer Relationship Management (CRM) | Enterprise Information Integration/ Metadata Management | Application Security | Reporting and End-User Query Tools

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Unified Messaging and Unified Communications by Global Knowledge February 10, 2009 - (Free Research) This paper explains various ways unified communications solutions have proven their ability to help organizations solve various problems like, enabling them to transform their business, streamline business processes and reduce costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Get More from Your Existing Interactive Voice Response (IVR) by Raytheon BBN Technologies July 22, 2010 - (Free Research) This paper explores how to reduce agent-handled call volume – by increasing self-service success and by routing more calls to the correct queue and to increase customer satisfaction with the IVR. Continue reading to learn how analyzing customer behavior inside your IVR will reveal fixable obstacles and frustrations that will make a big difference. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Informix Telco Demo by IBM August 23, 2010 - (Free Research) Watch this demo to learn how Informix solutions deliver mobile communications services to countless consumers. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Dynamic Business Process Management for Communications Service Providers by IBM April 21, 2010 - (Free Research) In today’s demanding environment, communications service providers across all lines of business are struggling to increase their business agility to remain competitive. This paper explores how companies are achieving agility by adopting dynamic business process management (BPM) with telecommunications industry standards. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Recessionary Effects on Network Services Spending Among Consumers, Worldwide: A Report on Consumer Spending Priorities in 2009 and Targets for Cost Reduction by Alcatel-Lucent October 15, 2009 - (Free Research) Consumer spending patterns undergo significant changes during an economic downturn. This paper presents the results of a worldwide study to assess how the current recession is affecting consumer spending. This information can help operators recognize the areas of greatest revenue potential in the months ahead and adjust accordingly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The New Economics of Telecom Networks: Bringing value back to the network by Alcatel-Lucent November 23, 2009 - (Free Research) Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted vs. Hybrid-Hosted: Comparing IP Based Business Phone Solutions by Fonality Inc. August 16, 2010 - (Free Research) This report analyzes the three leading options for IP-based phone solutions. It describes each approach, explaining how they work and the equipment and support they require. It also lists the advantages and disadvantages of each. Read on for a thorough comparison. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 08, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Case Study: Verizon Keeps Customer Service High with a Resilient, Flexible Information Infrastructure from IBM by IBM May 14, 2007 - (Free Research) Read this case study to learn how Verizon implemented the IBM online transaction data server to gain a flexible, resilient information infrastructure that scales to meet growing business requirements. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Examining the Benefits of Business Intelligence by Tableau Software March 2010 - (Free Research) This video discusses how one company implemented a business intelligence (BI) software tool to achieve greater data analysis in less time than before. Learn more about this technology and its benefits, including ease of use. (VIDEO) VIEW ABSTRACT | GO TO

IT Risk Management: Guide to Software Risk Assessments and Audits by Veracode, Inc. June 2010 - (Free Research) Risk is a function of the likelihood that a potential vulnerability will be exploited, and the resulting impact of that exploitation. In IT systems, risk can be introduced from the internet, servers, networks, malicious insiders, and even lapses in physical security. This whitepaper provides IT risk management best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Power of Unified Communications and Collaboration by IBM November 2009 - (Free Research) This paper highlights key drivers, benefits and characteristics of effective unified communications and collaboration solutions. It also examines end-to-end IBM UC2 solutions and the advantages organizations can realize by teaming with IBM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Novell Sentinel Log Manager 1.1 Appliance Demo (32 Bit) by Novell Inc. July 2010 - (Free Research) To simplify compliance with PCI-DSS, Sarbanes-Oxley and other regulations, Novell® Sentinel™ LogManager enables you to collect, store, analyze and manage data logs from all across your enterprise.  (DEMO) VIEW ABSTRACT | GO TO DEMO

XpoLog Center 4.0 - Log Analysis Platform by XpoLog Ltd. April 2010 - (Free Research) Applications generate huge volumes of cryptic logs in production and testing, logs contain rich diagnostics information on problems in business transactions, analyzing the logs is critical for application success. (TRIAL SOFTWARE) GO TO

Smart Techniques for Application Security: Whitebox + Blackbox Security Testing by IBM March 2010 - (Free Research) Join us for a one-hour Web seminar where members of our security research team will discuss whitebox and blackbox application security testing techniques, highlight how their approaches to vulnerability detection compliment one another and share best practices for embedding application security testing across the software development lifecycle. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

E-Book: How to Select the Right Call Center Technology by Contactual, Inc. June 2010 - (Free Research) What’s the best way to determine short and long term call center technology requirements? Should you consider outsourcing or using SaaS deployment options? How can you incorporate Web 2.0, social media and mobile technologies into your call center? This e-book on selecting call center technology will help you answer these questions and more! (EBOOK) VIEW ABSTRACT | GO TO

NeoLoad 3.1 by Neotys August 2010 - (Free Research) Increasingly enterprises are deploying web applications to drive competitive advantage. As expectations for availability, speed, and reliability increase daily, ensuring the performance of web applications pre-production has become critical. (DEMO) VIEW ABSTRACT | GO TO DEMO

Meeting Compliance Objectives in SharePoint® by AvePoint, Inc. February 2009 - (Free Research) This document is intended to aid IT administrators and other stakeholders responsible for managing SharePoint deployments, in planning and implementing a comprehensive, reliable, and efficient compliance strategy appropriate to their organizational needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Loading and Analyzing Web Data: Considerations and Recommendations by Talend January 2010 - (Free Research) In any industry, businesses must have a deep understanding of customers, suppliers or mobile traffic to better serve them. This requires sophisticated data analysis and reporting capable of analyzing large volumes of data. Read this paper to learn about Talend and its powerful capabilities to support the loading and analysis of web data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence: The Definitive Guide for Midsize Organizations by SAP America, Inc. June 2008 - (Free Research) Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Networking and Unified Communications by CDW Corporation September 2009 - (Free Research) In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Omega Selects Embedded Analytics to Enhance its Software by Tableau Software June 2010 - (Free Research) Having clients export data to a spreadsheet to perform calculations and then struggling to display the reformatted information graphically is now a thing of the past. By leveraging Tableau Desktop, Visual Xpress does all of this, and more, in one easy step—saving users valuable time and improving their firms’ analytical capabilities. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Leveraging Cloud Infrastructure to Reduce Application Operational Costs by Dell, Inc. May 2009 - (Free Research) There are multiple ways to leverage cloud-based infrastructure for software applications. In this analyst report, Gartner provides a decision framework, including research and recommendations, to help you examine the alternatives. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Strategic Value With Trade Promotion Management: A Closed-Loop Process for Quick Wins and Profitable Growth by SAP America, Inc. September 2010 - (Free Research) This paper presents the situation of N-Hair, a fictional high-end hair-care products company that is now expanding into channels in broader consumer markets. Read this paper to learn how the firm has positioned itself well for long-term success as it preserved its brand image with SAP software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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