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Best Practices for Selecting a WAN Optimization Solution: Benchmarking Performance ROI by Shunra Software October 2008 - (Free Research) WAN optimization can ensure that remote users around the world have ready access to critical applications and services. This white paper outlines the principles and practices that will ensure that you do so. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ISYS: Desktop Search Engine - Enterprise Search Tool by ISYS Search Software ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Extraordinary Customer Service by Avaya Inc. June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Developing a Spectacular Support Structure by Numara Software April 2008 - (Free Research) In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Leveraging VMware Server Virtualization for High Availability and Reduced Risk by Juniper Networks, Inc. September 2008 - (Free Research) This paper provides various server and network virtualization design considerations typically associated with the data center environment also these design are based on Juniper Networks EX 4200 series switch with Virtual Chassis technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Preparing for the Unexpected: Utilizing Avaya to Help Build Your Communications Continuity Capability by Avaya Inc. August 2008 - (Free Research) This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc. June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Re-architecting Your Virtual Environment: Virtual infrastructure analysis by Insight and Sun Microsystems, Inc August 2008 - (Free Research) In this first session, Wolf introduces principles of virtual infrastructure optimization and covers virtual machine placement optimization and bottleneck identification. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

MKS X/Server v 8.5 by MKS, Inc. September 2008 - (Free Research) Interoperability is a crucial topic that many IT professionals face in day-to-day environments specifically with Windows, Linux and UNIX. This demonstrated product is the ideal solution. (DEMO) VIEW ABSTRACT | GO TO DEMO

Data Protection Using Premium Features: PowerVault™ MD3000 and MD3000i by Dell, Inc. August 2008 - (Free Research) Dell offers key-enabled premium features to help enhance the functionality of the PowerVault MD3000 and MD3000i storage arrays, these optional premium features include Virtual Disk Snapshot and Virtual Disk Copy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Continuity, Disaster Recovery and Data Center Consolidation by F5 Networks September 2008 - (Free Research) New technologies are changing the way we think about disaster recovery and business continuity. These technologies focus on WAN optimization, traffic redirection, data replication, and secure remote access. This white paper gives the details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Treating 11 Million Customers as Individuals: How Nationwide Building Society Made Customer Relationship Management Deliver Returns by Portrait Software December 2009 - (Free Research) Nationwide needed an IT system that could support customer care across its customer-facing channels, including call centers, branches and Internet. Read this case study and see how Nationwide maximized the value of its customer interactions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Mandate for Lights-Out IT Management by Dorado Software November 2008 - (Free Research) Read this paper to learn how IT organizations can successfully automate the management of an increasingly complex IT environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: How to Optimize ETL for Demanding Data Environments by Syncsort October 2008 - (Free Research) This document is based on a Syncsort/TechTarget Webcast entitled "How to Optimize ETL for Demanding Data Environments." (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Actuate Performancesoft Suite: Performance Management Solution by Actuate Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management solutions in the market today.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Accruent Integrated Workplace Management System by FAMIS Software, Inc., An Accruent Company October 2008 - (Free Research) Accruent's enterprise-class IWMS solution helps organizations manage real estate and facilities as a significant source of operating efficiency through tight enforcement of contract terms, optimization of facilities and control of expenses. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Labor Planning and Budgeting for Retail Workforce Agility by Infor December 2008 - (Free Research) This paper outlined the right workforce labor budgeting and planning solution which will link retail operational processes with corporate financial and strategic decisions to close the workforce supply loop. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Spotlight: Ocarina Networks Addresses the Need for Efficient Data Storage by Ocarina Networks November 2008 - (Free Research) Ocarina Optimizer and Reader addresses the need to store data more efficiently. It is an appliance that runs the optimization algorithms. The technology and approach is not about deduplication or compression, which will be explained in this IDC profile. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Make Your Recruiting Process Faster, Better and Cheaper by Taleo April 2008 - (Free Research) This paper and the associated interactive tool enable you to assess your recruiting steps and determine if your process is finely tuned and integrated. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Continuity for E-mail - You Don't Know What You've Got Till it's Gone by Azaleos Corporation November 2008 - (Free Research) Azaleos RestoreXchange service gives you a complete business continuity e-mail system and it is always on standby and ready to take over at your command. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Information Driven Enterprise: Constructing an Information Agenda for Business Optimization by IBM December 2008 - (Free Research) In this Webcast, experts discuss how to build an information agenda -- a methodology for rapidly leveraging and transforming information into a trusted strategic asset for sustained competitive advantage and business optimization. (WEBCAST) GO TO WEBCAST

Continuous Customer Dialogues: Strategies for Growth and Loyalty in Multi-Channel Customer-Oriented Organizations by Infor December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sucessful Enterprise Architecture - Aligning Business and IT by Metastorm February 2008 - (Free Research) This white paper discusses the importance of business and IT objectives for an enterprise architecture initiative. Discover the benefits of enterprise architecture and explore a step-by-step guide for implementing this infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why CRM Has Failed the Customer - And What to Do about It by InQuira Inc December 2008 - (Free Research) This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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