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Oracle SOA Suite and Enterprise Portals by Oracle Corporation November 2008 - (Free Research) This white paper examines how SOA can enhance your infrastructure to improve your ability to predict and respond to change, enhance productivity, simplify your IT environment and leverage existing investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why CRM Has Failed the Customer - And What to Do about It by InQuira Inc December 2008 - (Free Research) This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc. June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware and Intel October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Case for IT Governance in a Lotus Notes Environment by TeamStudio November 2008 - (Free Research) Read this paper to learn how implementing governance is an ongoing process or IT lifestyle; it is a combination of people, processes and technologies that must be implemented consistently over time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Passing on the Savings: Multi-Tenant Consideration in Software-As-A-Service by Infocrossing, A Wipro Company December 2008 - (Free Research) The software-as-a-service architecture has proven to be highly successful in reducing cost, resource, and management burden for SaaS providers, who are then able to pass that savings along to their customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Every Development Team Needs WAN Emulation by Shunra Software April 2008 - (Free Research) This white paper describes how WAN emulation makes life easier for developers and the organizations they serve. It explains why the technology is indispensable for optimizing development in an increasingly networked world. Read this and learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Performance Management Report (Aberdeen Group) by Shunra Software October 2008 - (Free Research) Aberdeen surveyed 206 organizations to examine best practices for managing application performance. These findings serve as a guideline to organizations looking to improve the performance of their business critical applications. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix July 2008 - (Free Research) Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ActiveVOS: standards-based visual orchestration system for SOA & BPM by Active Endpoints, Inc. November 2008 - (Free Research) ActiveVOS solves the biggest stumbling block companies have had when trying to use "stacks" to develop services-based applications: the lack of an integrated and open tool environment to create those applications. (TRIAL SOFTWARE) GO TO

Ventana Research - Aligning Business and IT to Improve Performance on SAP by Cognos, an IBM Company September 2008 - (Free Research) Read this paper to learn how enterprise planning must be built on the ability to operate across an organization, to collaborate across business lines and to access large volumes of enterprise data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle and F5 Reference Architechture for SOA by F5 Networks September 2008 - (Free Research) This document details a solution blueprint developed by F5 and Oracle. It's purpose is to show how F5 and Oracle components work together to deliver a highly reliable and scalable platform for deploying Oracle Service Oriented Applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Secure Internet Single Sign-On for Salesforce CRM by Ping Identity Corporation November 2008 - (Free Research) Identity management software has proven itself in terms of functionality, cost savings, user experience and security. PingFederate is a software solution installed on-premise and PingConnect is an on-demand managed service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effective Tools and Techniques for Windows Developers by Addison-Wesley, Prentice Hall and Sams Publishing December 2008 - (Free Research) A must read for windows developers, this book takes a look at the essentials of scheduling and managing concurrency on Windows using threads. (WHITE PAPER) GO TO WHITE PAPER

Agile Development: Avoiding the Five Ways to Fail When You Scale Agile by VersionOne Inc. September 2008 - (Free Research) View this Webcast and explore critical recommendations for leaders of organizations moving to full-scale agile development. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft Dynamics September 2008 - (Free Research) Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. (CASE STUDY) GO TO CASE STUDY

Scribe Adapter for Microsoft Dynamics by Scribe Software Corporation August 2008 - (Free Research) Scribe makes it extremely easy for you to integrate to and migrate from virtually any business application with Microsoft Dynamics CRM by providing a full set of essential building blocks - with no need for you to write a single line of code. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ExtraView Enterprise - Business Process Management Software by Extraview Corporation (E-mail this company) ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, processes and people.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company) WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

SugarCRM On-demand Webinar by SugarCRM Inc. December 2008 - (Free Research) This webinar, moderated by Gerhard Gschwandtner, focuses on the seven action steps for preparing your sales team for managing sales during the financial meltdown and enhancing your existing business processes with CRM. (WEBCAST) GO TO WEBCAST

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation June 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BPM Enabled by SOA: End to End Process Visibility with Business Activity Monitoring by IBM August 2008 - (Free Research) In this whitepaper learn how Business Process Management (BPM) enabled by Service orientated Architecture (SOA) is a discipline combining software capabilities and business expertise to accelerate process improvement and facilitate business innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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