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Business Intelligence Solutions | Customer Relationship Management (CRM) | Business Process Management (BPM) | Enterprise Resource Planning (ERP) | Service Oriented Architecture (SOA) | Business Process Automation | Operational BI | Data Quality | Business Planning | Web Services

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Defining a Mobile Architecture for Success: How, When and Why to Use a Multichannel Access Gateway by Sybase iAnywhere July 2008 - (Free Research) This webcast explains how a MAG infrastructure provides connectivity between any application, any piece of data, and any mobile device. Learn how a Multichannel Access Gateway (MAG) will help your company lower support costs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc. June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware and Intel October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft Dynamics September 2008 - (Free Research) Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. (CASE STUDY) GO TO CASE STUDY

A Manufacturing Imperative: Enterprise Service-Oriented Architecture by SAP America Inc August 2008 - (Free Research) This white paper describes enterprise SOA and the business opportunities it creates for manufacturers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BPM Enabled by SOA: End to End Process Visibility with Business Activity Monitoring by IBM August 2008 - (Free Research) In this whitepaper learn how Business Process Management (BPM) enabled by Service orientated Architecture (SOA) is a discipline combining software capabilities and business expertise to accelerate process improvement and facilitate business innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Scribe Adapter for Microsoft Dynamics by Scribe Software Corporation August 2008 - (Free Research) Scribe makes it extremely easy for you to integrate to and migrate from virtually any business application with Microsoft Dynamics CRM by providing a full set of essential building blocks - with no need for you to write a single line of code. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle SOA Suite and Enterprise Portals by Oracle Corporation November 2008 - (Free Research) This white paper examines how SOA can enhance your infrastructure to improve your ability to predict and respond to change, enhance productivity, simplify your IT environment and leverage existing investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Information Management, Enterprise Content Management, Master Data Management – How Do They Fit Together by IBM April 2008 - (Free Research) Enterprise Content Management (ECM) has started to move beyond departmental deployments and into an important competence and infrastructural technology. (WHITE PAPER) GO TO WHITE PAPER

Take the Fast Track to Easy CRM and ERP Integration by Cast Iron Systems September 2008 - (Free Research) Hear two experts unveil how to increase the value of SaaS with rapid CRM and ERP integration, including a real-life success story. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Secure Internet Single Sign-On for Salesforce CRM by Ping Identity Corporation November 2008 - (Free Research) PingFederate is a software solution installed on-premise and PingConnect is an on-demand managed service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Third Stakeholder: The End-User’s Impact on CRM ROI by Knoa Software September 2008 - (Free Research) CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Unlimited Growth and Acquisition Capabilities with IBM applications by Xperia June 2008 - (Free Research) Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Designing Compelling Business Intelligence Business Cases for an SAP® Software Landscape: Scenarios for Leveraging Solutions from SAP and Business Objects by Business Objects September 2008 - (Free Research) This white paper will provide insight into the new opportunities created by the SAP and Business Objects by sharing scenarios that illustrate current opportunities to deliver high value. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobilizing Your Enterprise Applications by BlackBerry September 2008 - (Free Research) This E-Guide explains the usefulness of mobile CRM, ERP and SAP applications in the enterprise and looks at some potential roadblocks to mobilizing enterprise applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Convergence of Sales and Marketing by Neolane Inc. October 2008 - (Free Research) This report explores the integration of marketing and sales technologies (CRM, marketing automation, email marketing, web analytics, etc.). (WHITE PAPER) GO TO WHITE PAPER

Ventana Research - Aligning Business and IT to Improve Performance on SAP by Cognos, an IBM Company September 2008 - (Free Research) Read this paper to learn how enterprise planning must be built on the ability to operate across an organization, to collaborate across business lines and to access large volumes of enterprise data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice of the Customer: Text Analytics for the Responsive Enterprise by IBM October 2008 - (Free Research) VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Level Management: On the Level by Nimsoft, Inc. August 2008 - (Free Research) This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience by Knoa Software September 2008 - (Free Research) In a recent study by Forrester Consulting, 87% of IT executives agreed that the best way to manage the service of business critical applications is to measure performance at the end-user level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating Data in the Information System: An Open Source Approach by Talend July 2008 - (Free Research) Data integration guarantees the consistency of data in the overall information system. This white paper describes how Open Source helps solving the interoperability challenge. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Managing Your BlackBerry Environment by BlackBerry March 2008 - (Free Research) This reference document will provide you with detailed information on how to effectively manage your BlackBerry Enterprise Server architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solving Your Lotus Notes Domino and Blackberry Problems by BlackBerry September 2008 - (Free Research) Lotus Notes Domino users are on the go now more than ever, making the effective and efficient use of mobile devices an integral part of doing business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Migration Guidebook: Research, Best Practices and ROI by Informatica May 2008 - (Free Research) This guidebook is designed to help companies identify and understand the benefits of using Informatica for data migration and ways to maximize those benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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