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New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 17, 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

For Everything You Need and Expect in a Health Claims Management System...GET THE FACTS by Ebix Health, Inc. April 2008 - (Free Research) FACTS® gives you the most comprehensive line of fully automated and integrated, advanced technologies for expert management of your business. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Plan Now for Licensing Windows 7 by Dell, Inc. and Intel July 2009 - (Free Research) This Forrester Research paper will show you how analyzing your options for upgrading to Windows 7 can save you down the road. One of the first steps IT managers should take is to determine their firm's Windows 7 licensing strategy and how it fits into their broader Microsoft relationship. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Attunity Oracle-CDC for SSIS, version 2.1 by Attunity January 2010 - (Free Research) The Attunity Oracle-CDC for SSIS product simplifies & accelerates CDC implementation while enabling efficient, real-time data integration in low latency. It leverages existing SQL Server investments to reduce resources and costs. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Infrastructure & IT Operations Management - Free Software Download! by Splunk March 2010 - (Free Research) Reduce the time to troubleshoot IT problems and security incidents to minutes or seconds, instead of hours or days. Monitor your entire IT infrastructure to avoid service degradation and downtime. Try this 60 day free trial now! (TRIAL SOFTWARE) GO TO

Podcast: Top Hyper-V Deployment Scenarios by Dell and Microsoft March 2009 - (Free Research) In this podcast, senior enterprise IT architect Nelson Ruest breaks down some of these scenarios, with details on how Hyper-V can provide benefits in test and development situations and business continuity. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Top Hyper-V Deployment Scenarios by Dell and Microsoft March 2009 - (Free Research) In this videocast, senior enterprise IT architect Nelson Ruest breaks down some of these scenarios, with details on how Hyper-V can provide benefits in test and development situations and business continuity. (VIDEO) VIEW ABSTRACT | GO TO

Massachusetts Data Protection Law: 201 CMR 17.00: Standards for the Protection of Personal Information of Residents of the Commonwealth by Lumension August 2009 - (Free Research) To help mitigate the negative impacts of ID theft problems, Massachusetts passed a new law that requires any organization that "owns, licenses, stores, or maintains personal information about a resident of the Commonwealth" to follow a comprehensive set of information security requirements. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Preparing for Windows 7 Migration by Dell, Inc. and Intel December 2009 - (Free Research) With XP support sunsetting, customers are concerned about data migration, hardware limitations, compatibility and integration of existing applications and licensing issues associated with upgrading to Windows 7. (VIDEO) VIEW ABSTRACT | GO TO

Best Practices for Cost Effective Mainframe Management and Upgrading by BMC Software, Inc. July 2009 - (Free Research) In this expert E-Guide, brought to you by SearchDataCenter.com and BMC, you will discover best practices for comprehensive and cost-effective mainframe management, maintenance and upgrading. Explore cost-effective mainframe upgrades and gain insight into approaches essential for adding flexibility to today's mainframe applications. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Online Training Case Study by SyberWorks, Inc. December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Crystal Reports Server 2008 by SAP BusinessObjects November 2009 - (Free Research) Decreases time creating and sharing reports and dashboards. Empowers end users to view and access reports themselves. (TRIAL SOFTWARE) GO TO

InterMapper 5.2.9 by Dartware January 2010 - (Free Research) InterMapper with integrated NetFlow analysis provides a big picture view of network operations and early warning of device performance and network traffic issues. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

ScriptLogic Perspective Network Management Solution - Free 21 Day Trial! by ScriptLogic Corporation January 2010 - (Free Research) Identifying and pinpointing issues with bandwidth, network and application performance, and connectivity can be challenging in today’s corporate networks. The cost of network downtime can add up quickly. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

County Law Enforcement Agencies Use PocketCop on Blackberry Smartphones to Access Police Information by BlackBerry February 2009 - (Free Research) This case study explains how Franklin County Sheriff's Office deployed PocketCop on BlackBerry® smartphones, a wireless application that allows secure, over-the-air access to law enforcement and motor vehicle databases. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent by Microsoft September 2009 - (Free Research) REEDS Jewelers is a full-service, multichannel jewelery retailer with 67 stores in the United States and an online presence. REEDS subscribed to Microsoft® Business Productivity Online Standard Suite, part of Microsoft Online Services, to give employees online access to the latest communications programs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

E-Guide: Expert Analysis of Virtual Desktop Deployment by SHI International Corporation March 2010 - (Free Research) While developing a virtual desktop environment isn't an easy feat, there are many reasons why it's worth the effort. This expert e-guide discusses the various benefits associated with a virtual desktop deployment. Discover why many of today’s enterprises are ready for VDI and explore the common pain points addressed by virtual desktops. (EGUIDE) VIEW ABSTRACT | GO TO

Five Things About Exchange Server 2007 You Might Not Know by Global Knowledge July 2009 - (Free Research) There is a well-spring of features and capabilities of Microsoft's Exchange Server 2007 messaging platform. The longer you use it, the more treasures you can pull up from the deep. In this paper, we'll look at and discuss five things you probably don't know about Exchange Server 2007. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DXi 6500: Easy-to-deploy disk backup with deduplication and replication by Quantum Corporation December 2009 - (Free Research) The DXi6500 from Quantum solves complex backup problems simply and affordably by integrating the most advanced storage technology into a simple, pre-configured solution that includes all software licenses in the base price. For all the details, check out this specifications in this data sheet. (DATA SHEET) VIEW ABSTRACT | GO TO

AdminStudio: MSI Packaging Solution - Free 21 day Trial! by Flexera Software January 2010 - (Free Research) AdminStudio® allows IT to quickly prepare reliable virtual and MSI packages for error-free rollout with leading software deployment solutions. A complete application readiness toolset, AdminStudio also provides automated tools to help ensure application portfolios migrate smoothly to Windows 7. Download this free 21 day trial now! (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Datawatch Dashboards™ - Data Visualization Made Easy!™ by Datawatch Corporation February 2010 - (Free Research) Datawatch Dashboards is a Flash-based, fully interactive dashboard solution that gives all levels of users a visual overview of operational performance with drill down capabilities allowing users to monitor, measure & manage KPIs. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

BlackBerry Enterprise Server Express by BlackBerry March 2010 - (Free Research) By mobilizing email, calendar, personal information management, and your business applications, your company can boost business performance, increase productivity and enable workers to make timely decisions based on the most accurate information available.  (DOWNLOAD) GO TO DOWNLOAD

AVG Internet Security Business Edition v9 by AVG Technologies USA, Inc. November 2009 - (Free Research) AVG Internet Security Business Edition is faster, smarter security that won’t slow businesses down. AVG Internet Security merges ground-breaking online threat prevention techniques with enhanced anti-virus and firewall technologies to deliver proactive protection that’s second to none. Download a trial version and use it free for the next 30 days. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Storage Profiler by SolarWinds, Inc. March 2010 - (Free Research) Keep pace with storage growth with visibility and management of the storage infrastructure. Storage Profiler enables you to do more with less: save time, save money, reduce overhead, reclaim resources. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

WhatsUp Gold v14.1 with Plug-ins – Free 30 day Trial! by Ipswitch WhatsUp Gold January 2010 - (Free Research) WhatsUp Gold enables Network Managers with the ability to maintain and troubleshoot the existing network, ensure business critical application availability, resolve user helpdesk tickets and evaluate, test and roll out new applications and services. Download this 30 day free trial! (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

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