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New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 17, 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

For Everything You Need and Expect in a Health Claims Management System...GET THE FACTS by Ebix Health, Inc. April 2008 - (Free Research) FACTS® gives you the most comprehensive line of fully automated and integrated, advanced technologies for expert management of your business. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Collaborative Software Delivery: Managing Today's Complex Environment to Improve Software Quality by IBM November 2009 - (Free Research) Read this white paper for a discussion on how IBM Rational can help your company build software of improved quality more efficiently using an integrated application lifecycle management solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software Development and Delivery Performance Measurement and Management: Optimizing Business Value in Software by IBM April 2009 - (Free Research) Read this paper to gain insight into a new performance measurement and management solution that identifies business outcomes and aids decision makers in leveraging the software delivery process to drive innovation and accomplish competitive differentiation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Global business Xchanging shares results of proactive IT operations implementation by BMC Software, Inc. March 2010 - (Free Research) This podcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Virtual Backups - Painful Management, Duplication of Work …Or, NOT? by AppAssure Software March 2010 - (Free Research) Companies everywhere are experiencing the cost reductions and process improvements that come with that jump to virtual computing.Yet there’s one critical element of your basic, run-of-the-mill systems administration that hasn’t necessarily gotten easier:  Backup and restore. Learn of the pitfalls in today's multiple, virtual backup perspectives. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Build Your Bottom Line: Drive Innovation with a Collaborative Requirements-Driven Quality Solution by IBM December 2009 - (Free Research) This paper investigates the reasons that effective collaboration among project teams is so difficult. It also identifies the top four principles by which collaboration can be improved with a requirements-driven quality solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AdminStudio: MSI Packaging Solution - Free 21 day Trial! by Flexera Software January 2010 - (Free Research) AdminStudio® allows IT to quickly prepare reliable virtual and MSI packages for error-free rollout with leading software deployment solutions. A complete application readiness toolset, AdminStudio also provides automated tools to help ensure application portfolios migrate smoothly to Windows 7. Download this free 21 day trial now! (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Improving Traceability and Auditability Across the Development Lifecycle by IBM December 2009 - (Free Research) This white paper explores how IBM® Rational® software integrated offerings can help gain the traceability you need to ensure overall product quality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ten Steps to Successful Software Investment Management Through Project Portfolio Management by IBM January 2010 - (Free Research) Discover ten steps from IBM and our partners that can help you achieve a successful project portfolio that aligns to your organizational and business strategy. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Systems Management Buyer’s Guide: Five Keys to Low Total Cost of Ownership for Midsized Businesses by Hitachi Data Systems September 2009 - (Free Research) This white paper examines the five key characteristics of software that can meet these challenges successfully, and specifically considers the capability of Hitachi IT Operations Analyzer software to meet these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DataCore Software: IDC on Removing Storage-Related Barriers to Virtualization by DataCore Software Corporation July 2009 - (Free Research) Virtualization is among the technologies that have become increasingly attractive in the current economic climate, with good reason. Organizations are implementing virtualization solutions to obtain several functional benefits. But achieving these can be challenging. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Building the Measurement Foundation for Successful IT Management by IBM October 2009 - (Free Research) This paper explores how an inability to access data within the development lifecycle limits the effectiveness of project teams and explains how organizations can create transparency that supports effective software delivery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hitachi IT Operations Analyzer Software: Smart and simple data center performance and availability monitoring by Hitachi Data Systems June 2009 - (Free Research) Designed to help you streamline IT operations, improve customer service levels, reduce total cost of ownership (TCO) and boost efficiencies, the IT Operations Analyzer is easy to deploy and manage across the data center without specialized training or knowledge. (DATA SHEET) VIEW ABSTRACT | GO TO

BeyeNETWORK Research Report: Open Source Solutions: Managing, Analyzing and Delivering Business Information by Pentaho Corporation March 2010 - (Free Research) This survey report examines the usage of open source solutions within the BI and data warehousing market, describes what software is being deployed and presents the benefits and challenges of adopting open source technologies. Learn the rationale, practices and benefits that are driving use of open source as an alternative to traditional vendors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is SaaS BI the right choice for your organization or department? by Birst March 2010 - (Free Research) In this podcast, learn how Software as a Service (SaaS) business intelligence (BI) tools can be less expensive, easier to deploy and more user-friendly than on-premise BI products, but why many businesses have been reluctant to embrace SaaS BI. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Beating Web Application Security Threats by thawte Inc. March 2010 - (Free Research) The rapid increase in usage, development and complexity of Web applications has created new opportunities for companies that employ them and hackers who attack them. This handbook delivers up-to-date information on security threats to Web 2.0 and rich Internet applications and expert advice on how to avoid those threats. (EBOOK) VIEW ABSTRACT | GO TO

Security Solutions - Integrated or Compatible? by McAfee, Inc. July 2007 - (Free Research) Security solutions that are truly integrated can bring clear benefits in terms of reducing management costs and improving overall security, even when using multiple vendors. But not every solution that claims to be integrated actually is. Read this paper to learn more about integrated security solutions and how to cut through the marketing hype. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Do’s and Don’ts of Data Deduplication  by EMC March 2010 - (Free Research) Data Deduplication continues to gain momentum as one of the most popular backup trends hitting the storage market today. This E-Guide highlights the benefits, as well as key areas to focus on when considering or implementing Data Deduplication, and how to use Data Deduplication in a disk based backup system. (EGUIDE) VIEW ABSTRACT | GO TO

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company October 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hitachi IT Operations Analyzer - Topological List View Enhances Ability to Monitor Complex IT Systems by Hitachi Data Systems April 2009 - (Free Research) For many midsized and large businesses, IT infrastructure is more than just the data center - it is what runs the business. Ensuring that mission critical systems perform efficiently and reliably amid the complexity of multivendor, multiplatform infrastructures can become an insurmountable task without the right tools. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Delivering Better Software Faster with ALM by IBM December 2009 - (Free Research) This paper outlines the steps that organizations must take to improve their systems and software development processes, including key best practices. It discusses solutions for unifying fractured, global development groups with existing infrastructures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global business Xchanging shares results of proactive IT operations implementation by BMC Software, Inc. March 2010 - (Free Research) This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Five Reasons Why System i (IBM iSeries) High Availability Solutions Should Be Considered in Smaller Organizations by Vision Solutions April 2008 - (Free Research) This white paper will provide a review of the core causes and costs of both planned and unplanned downtime and will then provide a detailed discussion of current options for High Availability and Disaster Recovery solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advice from the Trenches: How Running a Global Organization in the Cloud Delivers Real Benefits to the CFO by Intacct Corporation March 2010 - (Free Research) This paper discusses the benefits of moving to the cloud, including real ROI and lower total cost of ownership. Read this paper to learn more about the benefits your company could experience by moving to the cloud and learn some helpful hints for choosing a SaaS vendor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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