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Best Practices for Managing Virtualized Environments by Zenoss Inc. February 28, 2010 - (Free Research) Virtualized environments are taking IT datacenters by storm. The desire to gain the technology and cost benefits of virtualization is rapidly driving corporate initiatives. View the white paper now and get the practical tips you need to manage virtualization in your datacenter.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 08, 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cisco IP Phone Features by Global Knowledge February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VoIP Vulnerabilities by McAfee, Inc. March 09, 2010 - (Free Research) The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 01, 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc. February 15, 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry December 01, 2009 - (Free Research) Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc. February 11, 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seven Ways ITIL Can Help You in an Economic Downturn by BMC Software, Inc. June 15, 2009 - (Free Research) IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get More Value from Audio Conferencing by Citrix Online September 10, 2009 - (Free Research) Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Dealing with Chaos: 4 Steps to Manufacturing Success by Infor September 2008 - (Free Research) Manufacturers must be prepared to recognize impending change as early as possible, assess the potential impact, determine the optimum strategy for dealing with the change, and implement that strategy in the most effective way possible. In this white paper you'll learn 4 steps toward developing chaos-tolerant business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Best Practices for Managing Virtualized Environments by Zenoss Inc. February 2010 - (Free Research) In this podcast, learn how to handle the management challenges that come with a virtualized environment. Find out how to address your top five virtualization issues, including effectively monitoring resource performance and availability. Discover ways to minimize data center disruptions for optimal performance. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Conquering Your Top 5 Virtualization Management Headaches by Zenoss Inc. February 2010 - (Free Research) In this webcast, learn how to handle the management challenges that come with a virtualized environment. Find out how to address your top five virtualization issues, including effectively monitoring resource performance and availability. Discover ways to minimize data center disruptions for optimal performance. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Next-Generation High-Speed Transport Systems for Smart Data Center and Enterprise Networking by Panduit January 2010 - (Free Research) This white paper discusses how the next-generation PANDUIT® TX6A™ 10GIG™ UTP Copper Cabling System utilizes innovative cable matrix tape technology and advanced connector compensation techniques to yield revolutionary channel performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Conquering Your Top 5 Virtualization Management Headaches by Zenoss Inc. March 2010 - (Free Research) In this presentation transcript, learn how to handle the management challenges that come with a virtualized environment. Find out how to address your top five virtualization issues, including effectively monitoring resource performance and availability. Discover ways to minimize data center disruptions for optimal performance. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Desktop Authority Password Self-Service Version 4.1.1 - Free 30 Day Trial! by ScriptLogic Corporation April 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Do’s and Don’ts of Data Deduplication  by EMC March 2010 - (Free Research) Data Deduplication continues to gain momentum as one of the most popular backup trends hitting the storage market today. This E-Guide highlights the benefits, as well as key areas to focus on when considering or implementing Data Deduplication, and how to use Data Deduplication in a disk based backup system. (EGUIDE) VIEW ABSTRACT | GO TO

The Systems Management Buyer’s Guide: Five Keys to Low Total Cost of Ownership for Midsized Businesses by Hitachi Data Systems September 2009 - (Free Research) This white paper examines the five key characteristics of software that can meet these challenges successfully, and specifically considers the capability of Hitachi IT Operations Analyzer software to meet these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Scalable and Intelligent Content Delivery for Fixed and Mobile Networks by Juniper Networks, Inc. March 2010 - (Free Research) Service providers are striving to deliver online video with efficiency and quality while still seeking ways to control both OpEx and CapEx and creating new revenue opportunities. Read this paper to learn about the efficient delivery of video and Web content services at lower cost and with a high quality end user experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Do’s and Don’ts of Data Deduplication  by EMC March 2010 - (Free Research) Data Deduplication continues to gain momentum as one of the most popular backup trends hitting the storage market today. This E-Guide highlights the benefits, as well as key areas to focus on when considering or implementing Data Deduplication, and how to use Data Deduplication in a disk based backup system. (EGUIDE) VIEW ABSTRACT | GO TO

Total Economic Impact™ Of CA Wily Application Performance Management by CA June 2009 - (Free Research) This study examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). Read this report for a discussion of the key findings. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Five Key Considerations for Evaluating the Scalability of Disk-based Backup Solutions by ExaGrid Systems, Inc. October 2008 - (Free Research) In selecting a disk-based backup solution, it's critical to consider the scalability of each prospective solution to ensure that it will meet the needs of your organization now and into the future. This paper outlines the five key questions you should ask when evaluating the scalability of any disk-based backup solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Provisioning Databases for Test and Development by Informatica January 2009 - (Free Research) Best practices and new technologies available for provisioning databases for test and development environments are outlined in this white paper. Using this as a guide, organizations can save time and resources, meet regulatory compliance standards, and streamline database provisioning processes for test and development environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT2020: The New Performance Management Paradigm by ASG Software Solutions February 2010 - (Free Research) Read this paper to learn more about the tight connection between business and technology and the ongoing trend of rising IT costs. As a result of these increases, businesses are demanding that IT be more than a static resource. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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