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Dimension Data Helps CommVault Create Integrated Global Contact Center and Maintain Top Performance Leveraging Uptime Powered by Cisco Services Support by Dimension Data February 25, 2010 - (Free Research) In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Controlling Wireless Costs with any Connection Reporting: Supporting Three Dimensions of Mobile Intelligence by Fiberlink Communications March 05, 2010 - (Free Research) In this white paper we will provide a general overview of Any Connection Reporting. We will then look at specific applications of this technology and see how organizations can use it to solve problems 3G, connectivity plans and so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Scalable, Affordable VPN Concentrator by Vyatta Inc. January 28, 2010 - (Free Research) Read this paper to learn how software subscriptions and hardware appliances can deliver the advanced routing and security functionality your network requires at a fraction of the cost of proprietary networking equipment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Deploying Collaborative BI by Tableau Software May 2008 - (Free Research) This paper will show you how to navigate around the usual hurdles and deliver collaborative BI that works. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Infrastructure & IT Operations Management - Free Software Download! by Splunk March 2010 - (Free Research) Reduce the time to troubleshoot IT problems and security incidents to minutes or seconds, instead of hours or days. Monitor your entire IT infrastructure to avoid service degradation and downtime. Try this 60 day free trial now! (TRIAL SOFTWARE) GO TO

TechWiseTV: Switching Secrets for MultiMedia by Cisco Systems, Inc. October 2009 - (Free Research) We're adding new dimensions to the globe today as we discover switching secrets for multimedia. This episode of Cisco TechWiseTV looks at Cisco's StackWise technology, the Cisco Catalyst 6500 Series Virtual Switch System (VSS), overlooked security technologies, and how to build out your network to support high-end, full services video. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mobilizing Field Forces on Smartphones by BlackBerry August 2009 - (Free Research) This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CIO Decisions Ezine: Vol. 8 - The Portfolio Approach by CIO Decisions September 2009 - (Free Research) Is your present mix of short and long-term projects putting you on a path to success? Read CIO Decisions Ezine on The Portfolio Approach and gain insight into successful PPM and IT project governance strategies. Access this CIO Decisions Ezine and subscribe instantly. (EZINE) VIEW ABSTRACT | GO TO

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advancing the Economics of Networking: Ethernet Switching Solutions Reduce Capital and Operational IT Expenses by Juniper Networks, Inc. October 2009 - (Free Research) Aging network systems and old habits have dictated how businesses spend their IT budgets. As a result, too many IT dollars are being spent on just barely remaining competitive with emerging companies and their newer IT infrastructures. Read this white paper to learn more about a new family of solutions that reduce IT expenses and free up budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Financial and Functional Advantages in Connected Building Solutions with the Unified Physical Infrastructure℠(UPI) by Panduit January 2010 - (Free Research) Read this paper to learn about being connected building planning requires tightly integrated, well-coordinated cross-functional communication and project management across four functional phases: organizational alignment, technology strategies, network design considerations, and financial analysis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automated IP Address Management: How to Cut Costs and Better Align your Network with Business Initiatives by Infoblox March 2009 - (Free Research) Check out this white paper for a discussion on network changes; IP address management; Core Network Services solutions; and the benefits of integrated, automated IP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Impact of Carrier Ethernet on Service Providers by Dorado Software September 2009 - (Free Research) Mobile internet access and the explosive demand for high bandwidth services on mobile devices have created a pivotal point for service providers. Those providers that can meet the new demands while increasing efficiency will be able to increase their market share, while those that are not will lose ground. Read on to learn how to keep up. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Ways to Reduce Your Audit Tax by Lumension June 2009 - (Free Research) Taxes are certainly not fun, but there is something worse: an audit. The good news is that there are ways to reduce the audit tax burden. This whitepaper outlines five methods organizations should consider to streamline their compliance efforts and thereby reduce their audit tax. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Delivery Networks -- Enabling Video Ready Networks by Blue Coat October 2009 - (Free Research) This paper takes a look at some of the advantages of video conferencing in terms of both cost savings and time savings, explains some of the problems and challenges in making video conferencing work, and gives advice for making the network ready to accommodate video conferences. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Lotus Domino and BlackBerry Applications by BlackBerry April 2007 - (Free Research) This paper provides an overview for effectively creating BlackBerry applications that interact with Domino databases. The BlackBerry Enterprise Server is part of an integrated mobility solution that connects Lotus Domino databases to mobile users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage for PACS - Infrastructure and implementation decisions for managing digital image storage by SearchHealthIT.com and SearchStorage.com March 2010 - (Free Research) For many medical institutions, the expense and management burdens of storing the big files created by picture archiving and communications systems (PACS) are fast growing beyond control. In response, some hospital IT executives are turning to data storage outsourcers. (EBOOK) VIEW ABSTRACT | GO TO

Revolution on the Network Edge by Cisco Systems, Inc. October 2009 - (Free Research) In this webcast, discover a new aggregation services router with the equivalent capacity of 160 standard routers. Discover how to leverage this technology to improve performance, reduce bandwidth consumption, reduce expenses and much more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Learn how XOJET Reduced Costs by 40% and Achieved Greater Scalability by Freudenberg IT June 2009 - (Free Research) In this success story you will read how by hosting its SAP enterprise resource planning (ERP) financial modules with FIT, XOJET is saving the expense of a dedicated SAP staff and IT infrastructure. Read on to learn how you company can take advantage of the same benefits as XOJET did by choosing FIT to maintain your SAP infrastructure. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

DELL™ PowerEdge™ Half-Height M610 and Full-Height M710 Blade by Dell, Inc. and Intel December 2008 - (Free Research) The Dell PowerEdge M-Series blade servers help cut operating expenses through energy efficiency, product flexibility, and efficient use of data center space. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Green Networking in the Data Center by Arrow/HP ProCurve January 2010 - (Free Research) This paper provides an overview of the challenges faced in today’s data centers; addressing the issues surrounding data center power, cooling and efficiency,with an emphasis on how specific networking tools and strategies can help address these issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Say Yes to Virtualization: Server Virtualization Helps Businesses Achieve Considerable Reductions in Total Cost of Ownership (TCO) by CDW Corporation September 2009 - (Free Research) Virtualized servers are yielding dramatic cost savings through consolidation of physical resources, reductions in power and cooling requirements, and slashed operational expenses. It’s delivering a magnitude of benefits that many businesses find virtually amazing. Read this whitepaper to learn more about the benefits of server virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Midsize Companies Need Business Intelligence Solutions In This Uncertain Global Economy by SAP America, Inc. June 2009 - (Free Research) Without a business intelligence information infrastructure in place, midsize companies are more likely to exceed budgets, miss deadlines, improve performance of one department at the expense of the overall business, and reward employees for actions that do not improve performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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