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Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc. February 15, 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Doubling the Value of Virtualization with HP ProLiant G6 Servers and HP StorageWorks by Hewlett-Packard Company March 03, 2010 - (Free Research) When Opus Interactive needed to provide customers with a cost-efficient, highly available pay-as-you-grow server and storage model, they turned to HP ProLiant server blades, the HP LeftHand P4000 SAN, and VMware. As a result there was 75% reduction in customer cost per server and higher availability. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

eGuide: Expert Guide to High Transaction Processing with Linux by Red Hat & Continental Resources October 23, 2009 - (Free Research) Many of today's businesses rely on Unix for their highest workloads, limiting their ability to execute effective transaction processing. In this expert E-Guide you will discover how Linux can be used to perform high transaction rates at a low cost. Read on to learn more. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Storage Explained: Cloud Storage Defined by 3PAR October 06, 2009 - (Free Research) Cloud storage is a rapidly growing technology. Read this paper for the latest definitions of cloud storage and cloud service and to more closely examine cloud storage benefits and offerings. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

As the market turns around... a hot new communications service market emerges by Hewlett-Packard Company November 22, 2009 - (Free Research) Communications as a service (CaaS) is a hot new market that promises to grow quickly. Small and medium businesses (SMBs) that need enterprise-class communications services already do business with service providers. This study focuses on the factors that are driving CaaS and how service providers can take advantage of them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows Server 2008 Hyper-V Case Study: Medical Center Reduces Costs, Increases Application Availability with Virtualization by Microsoft Corporation India Pvt Ltd August 20, 2008 - (Free Research) To curb server proliferation and rising electrical costs, Dartmouth-Hitchcock Medical Center moved its virtualization infrastructure to the Windows Server 2008 operating system with Hyper-V technology, using Microsoft System Center Virtual Machine Manager 2008 to manage its server landscape. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

As The Market Turns Around A Hot New Communications Service Market Emerges by Hewlett-Packard Company February 08, 2010 - (Free Research) Communications as a service (CaaS) is a hot new market that promises to grow quickly. In CaaS, communications technology is located in a data center of a communications service provider, and is owned and managed by the service provider as a multi-tenant infrastructure. Read the white paper for more information on Communications as a service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reduce Your TCO with Automated Workspace Management by RES Software February 18, 2010 - (Free Research) This white paper examines how to use automated workspace management products to reduce PC TCO by at least $197 per PC per year while maintaining end-user productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Physical Infrastructure℠ (UPI) Strategies for Smart Data Centers by Panduit January 28, 2010 - (Free Research) This white paper discusses thermal management considerations associated with deploying a Vertical Exhaust System in the data center, and its impact on the data center physical infrastructure. An example scenario is presented to demonstrate the cost savings that may be achieved by deploying a VES in a typical data center environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Compliant Manufacturing Excellence through Real-time Performance Management by SAP America, Inc. January 23, 2009 - (Free Research) Manufacturers are feeling new pressure on their operations from many directions. Dynamic market needs, increased compliance requirements, more distributed manufacturing operations, rapid product innovation, lean manufacturing, and the transition to new IT technology all manifest themselves on the plant floor and throughout the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Scale Out Storage Architecture: Reaching for the Cloud by Forsythe November 20, 2009 - (Free Research) Organizations concerned about IT budgets, need to be prepared to discuss cloud storage in the near future. The reality is that there are already enterprises using cloud storage effectively. Is it the answer for your organization? It might be--and the intent of this paper is to provide definitions, considerations and insights. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The New Economics of Telecom Networks: Bringing value back to the network by Alcatel-Lucent November 23, 2009 - (Free Research) Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Surprising Security Threat: Take Steps Now to Safeguard Print Devices and Printed Data by CDW Corporation March 16, 2009 - (Free Research) Are your company's printers secure? Today’s networked printers and multifunction devices (MFDs) are an easy yet powerful way to offer cost-effective and more capable printing capabilities to employees. Read this paper to learn about security risks associated with printers and what you can do to heighten security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Standard Approach to Process Documentation by Lombardi Software December 21, 2009 - (Free Research) Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

MP Studio v4.1 (for System Center Operations Manager) - Free 30 Day Trial! by Silect Software December 10, 2009 - (Free Research) MP Studio provides powerful Management Pack authoring, testing, tuning, version control, auditing and documentation. Key features like bulk override management and MP impact analysis speed System Center Operations Manager implementation and upgrade. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Why an Enterprise Project Portfolio Management (EPPM) system is essential by Oracle Corporation March 01, 2009 - (Free Research) If stimulus plans around the world are effective, we will see a boon in industrial manufacturing jobs and production. This paper stresses the importance of an Enterprise Project Portfolio Management (EPPM) system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Scalable, Affordable VPN Concentrator by Vyatta Inc. January 28, 2010 - (Free Research) Read this paper to learn how software subscriptions and hardware appliances can deliver the advanced routing and security functionality your network requires at a fraction of the cost of proprietary networking equipment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CIO Decisions Ezine: Vol. 8 - The Portfolio Approach by CIO Decisions September 29, 2009 - (Free Research) Is your present mix of short and long-term projects putting you on a path to success? Read CIO Decisions Ezine on The Portfolio Approach and gain insight into successful PPM and IT project governance strategies. Access this CIO Decisions Ezine and subscribe instantly. (EZINE) VIEW ABSTRACT | GO TO

ITIL®,the CMS and You by BMC Software, Inc. August 20, 2009 - (Free Research) This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Product Guide: Clickability Infrastructure as a Service by Clickability, Inc. March 09, 2010 - (Free Research) Read this paper to learn how Clickability’s Cloud Infrastructure delivers infrastructure to power your critical Web presence and manage your content. With redundant, active/active datacenters, Clickability’s Cloud Infrastructure is more robust, resilient, reliable and secure than what most companies are able to build on their own. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Aero and Defense - Streamline, Automate and Accelerate with Project Management by Oracle Corporation March 01, 2009 - (Free Research) This white paper asserts that the common thread that must run through all phases of project manufacturing is a Project Portfolio Management (PPM) system. A PPM system will constantly examine resources, supplies and schedules to ensure that every phase of the project's lifecycle is on time and within budget. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Reasons Why System i (IBM iSeries) High Availability Solutions Should Be Considered in Smaller Organizations by Vision Solutions April 2008 - (Free Research) This white paper will provide a review of the core causes and costs of both planned and unplanned downtime and will then provide a detailed discussion of current options for High Availability and Disaster Recovery solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent June 2009 - (Free Research) As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CIO Decisions Ezine Vol. 2 by CIO Decisions September 2008 - (Free Research) Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. (EZINE) VIEW ABSTRACT | GO TO

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