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How Does Your IT Help Desk Measure Up? by Citrix Online-GotoAssist
July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.
Numara® FootPrints 8: Service Management that Serves the Business by Numara Software
March 2008 - (Free Research) The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
How to Calculate the ROI of Remote Support by Citrix Online-GotoAssist
July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Green-Purchasing Initiatives Research Brief: Is IT Thinking Green? by Citrix Online - GotoMyPC
July 2008 - (Free Research) Organizations large and small are beginning to take a closer look at their environmental impact. Savvy company leaders understand that business practices have to evolve to protect the planet's sustainability as well as the long-term interests o…
Turn a Limited VPN Connection into Anytime, Anywhere Remote Access by Citrix Online - GotoMyPC
July 2008 - (Free Research) Watch this on-demand Webcast to explore how organizations can increase employee productivity by providing secure remote access via Citrix® GoToMyPC® Corporate. Hear Lisa Phifer, VP Core Competence, discuss how this simple remote…
Optimizing Today's CRM Business Processes by TechExcel
August 2008 - (Free Research) In this paper learn how TechExcel, Inc has pioneered a new Active-Customer model. With this model every person involved in a business process is treated as a truly active player, and given the appropriate level of visibility, authority, and control.
ExtraView Enterprise by Extraview Corporation.
ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.
How Should an Enterprise Move towards Unified Communications? by Avaya, Inc
July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software
June 2008 - (Free Research) This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper.
Alliance PocketPC - Impact Field Productivity by Astea International Inc.
(E-mail this company )
Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
Data Quality - The Foundation of Operational Effectiveness by Pitney Bowes Group 1 Software
April 2008 - (Free Research) Operational and analytical business processes rely on a solid, high-quality data foundation, but companies often neglect data quality until a major problem occurs that could've been avoided. Learn about the benefits and importance of da...
Implementing ITIL with HP Blueprint for Service Manager 7 by Hewlett-Packard Company
July 2008 - (Free Research) HP Blueprint for Service Manager 7 delivers the missing piece. Combining ITIL based IT processes with HP experience, HP Blueprint for Service Manager 7 helps align your implementation with "best practice" service management processes.
1-HP Compaq T5730 Thin Client Product Datasheet by Hewlett-Packard Company
March 2008 - (Free Research) With the power of a modern notebook processor, the HP t5730 is in a new class of thin clients that are Microsoft Windows® XPe-based.
The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation.
May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations.
10 Best-Practice Tips to Help You Succeed with Your Enterprise CMDB Project by Enterprise Management Associates (EMA)
July 2008 - (Free Research) EMA has culled through 1000+ pieces of advice to identify 10 best practices to help you succeed with your CMDB project. This paper details these tips, highlights key findings from EMA research, and shares practical advice directly from your peers.
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