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Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc. February 11, 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximizing the Business Benefits of On Demand Web Content Management Systems by Clickability, Inc. March 09, 2010 - (Free Research) Companies of all sizes are recognizing that on-demand SaaS solutions represent a viable alternative to on-premise applications; they are taking a closer look at which SaaS vendors can serve as a strategic source for their on-demand solution needs. Read this paper to find out more about the business benefits of Clickability’s On-Demand WCM Platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Four Trends Driving the Future of Data Center Infrastructure Design and Management by Emerson Network Power January 21, 2010 - (Free Research) On the cusp of this century's second decade, the data center finds itself balancing efficiency and availability while computing demand and energy costs are increasing and IT budgets are contracting. This paper will review 4 trends that will drive companies to improve availability while implementing cost cutting and energy efficient technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demand and Sales Funnel Analytics – How Forward Thinking Marketing Organizations Deliver Competitive Differentiators by IBM March 16, 2010 - (Free Research) Read this paper for a series of research briefs discussing addressing demand and sales funnel analytics. Topics covered include business intelligence tools, marketing BI tools, the coming of age of Marketing Operations, and the demand waterfall. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization - Aligning IT Supply With Business Demand by Arrow ECS HP Group and Intel October 01, 2005 - (Free Research) Virtualization allows you to dynamically allocate and manage resources in a utility-like way. It helps you break down the rigid IT structures that inhibit business agility. Virtualization also helps you increase utilization of valuable computing resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Systems Management Buyer’s Guide: Five Keys to Low Total Cost of Ownership for Midsized Businesses by Hitachi Data Systems September 01, 2009 - (Free Research) This white paper examines the five key characteristics of software that can meet these challenges successfully, and specifically considers the capability of Hitachi IT Operations Analyzer software to meet these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 08, 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Product Guide: Clickability Infrastructure as a Service by Clickability, Inc. March 09, 2010 - (Free Research) Read this paper to learn how Clickability’s Cloud Infrastructure delivers infrastructure to power your critical Web presence and manage your content. With redundant, active/active datacenters, Clickability’s Cloud Infrastructure is more robust, resilient, reliable and secure than what most companies are able to build on their own. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Presentation Transcript: Mission Critical Computing In NextGen Data Centers by PC Connection in partnership with HP ThinClient November 13, 2009 - (Free Research) Read this transcript of the "Mission Critical Computing" webcast to learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance and find out more about innovations to data center operations to help you remain competitive. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Presentation Transcript: Expanding the Data Center - Traditional Deployments Vs. The Cloud Vs. Co-location by Horizon Data Center Solutions March 02, 2010 - (Free Research) Read this presentation transcript to learn about different data center expansion options. Discover the pros and cons of colocation, cloud computing and IT outsourcing and determine which model is best for your organization. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Expanding the Data Center: Traditional Deployments Vs. The Cloud Vs. Co-location by Horizon Data Center Solutions February 22, 2010 - (Free Research) Watch this expert webcast to learn about different data center expansion options. Discover the pros and cons of colocation, cloud computing and IT outsourcing and determine which model is best for your organization. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Dimension Data Helps CommVault Create Integrated Global Contact Center and Maintain Top Performance Leveraging Uptime Powered by Cisco Services Support by Dimension Data February 25, 2010 - (Free Research) In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Guide To Green Storage - Make an Ecological Difference by Nexsan Technologies February 23, 2010 - (Free Research) The environmental and economic responsibility of our age is demanding more. A lot more. Discover how you can maximize storage power efficiency without sacrificing storage performance or incurring special costs to get it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mission Critical Computing In The NextGen Data Center Infrastructure by PC Connection in partnership with HP ThinClient October 26, 2009 - (Free Research) In this webcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Data Center Expansion Options: Construction, Colocation or Cloud? by Horizon Data Center Solutions February 23, 2010 - (Free Research) Listen to this expert podcast to learn about different data center expansion options.  Discover the pros and cons of colocation, cloud computing and IT outsourcing and determine which model is best for your organization. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Untangling the Data Center with Unified Fabric by Cisco Systems, Inc. February 22, 2010 - (Free Research) Watch this webcast to learn how unified fabric can be utilized to improve data center management. Discover the benefits of unified fabric, and learn how your organization can migrate to this data transport technology incrementally to preserve your existing data center investments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Panduit's Interactive Resource Center - Unified Physical Infrastructure by Panduit February 12, 2010 - (Free Research) During this unique and interactive event, learn more what unified physical infrastructure entails and how it can help you address the challenges of the core systems – control, power, completion, security and communications – that have traditionally existed in a siloed environment. (INFORMATION CENTER) VIEW ABSTRACT | GO TO

Center for Charter Schools at Central Michigan University Uses DocAve to Migrate Mission-Critical SharePoint Data by AvePoint, Inc. February 04, 2010 - (Free Research) The Center for Charters at CMU needed a unified platform upon which to collaborate effectively, store digital assets efficiently, and maintain industry compliant audit histories. Read this case study to learn how they used DocAve SharePoint Migrator for a hassle-free migration into MOSS with no metadata loss. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Energy Impact of Increased Server Inlet Temperature by APC by Schneider Electric July 09, 2009 - (Free Research) The quest for efficiency improvement raises questions regarding the optimal air temperature for data centers. The goal is to find the optimal temperature range where the combined IT and cooling load is minimized. Data presented is based upon actual sealed testing of different cooling systems when subjected to the simulated composite server... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Physical Infrastructure℠ (UPI) Strategies for Smart Data Centers by Panduit January 28, 2010 - (Free Research) This white paper discusses thermal management considerations associated with deploying a Vertical Exhaust System in the data center, and its impact on the data center physical infrastructure. An example scenario is presented to demonstrate the cost savings that may be achieved by deploying a VES in a typical data center environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: Mission Critical Computing In The NextGen Data Center Infrastructure by PC Connection in partnership with HP ThinClient October 26, 2009 - (Free Research) In this podcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Gartner Newsletter Series #2: Implementing Virtualization through Data Center Physical Infrastructure Optimization by Panduit January 28, 2010 - (Free Research) This newsletter will focus on the fundamental issues and key trends in deploying a smart data center using a Unified Physical Infrastructure℠(UPI) approach. (NEWSLETTER) VIEW ABSTRACT | GO TO

Transformer UPS vs. Transformerless UPS: Balancing High Levels of Availability with Efficiency by Emerson Network Power January 21, 2010 - (Free Research) Today's IT, facilities and data center managers face the daunting challenge of maintaining a high availability data center while simultaneously increasing energy efficiency. Learn how Transformer-based UPS designs are proven topologies for achieving high efficiency without compromising availability in large enterprise data center applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Emerson Network Power Rack PDU Solutions: Rack Power Distribution for Critical IT Equipment by Emerson Network Power January 22, 2010 - (Free Research) Today's successful businesses depend on adaptable technologies to help them respond quickly to market demands. Emerson Network Power's portfolio of products provide innovative, flexible solutions that ensure reliability and efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Data Centers with System Center Solutions by Microsoft Corporation India Pvt Ltd December 15, 2008 - (Free Research) IT organizations must ensure that their data center management solutions are versatile. The solutions must address today's challenges such as provisioning, availability, compliance, and protection — and at the same time let data center managers focus on tomorrow's opportunities. (DATA SHEET) VIEW ABSTRACT | GO TO

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