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New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 17, 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Priceline.com Capitalizes on Lean Economic Times by 3PAR May 27, 2009 - (Free Research) Watch this videocast to learn how virtualization has been a major key to the success of everyone's favorite discount travel site as Priceline.com has continued to grow its competitive edge in the face of lean economic times. (VIDEO) VIEW ABSTRACT | GO TO

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. (WHITE PAPER) GO TO WHITE PAPER

Plan Now for Licensing Windows 7 by Dell, Inc. and Intel July 2009 - (Free Research) This Forrester Research paper will show you how analyzing your options for upgrading to Windows 7 can save you down the road. One of the first steps IT managers should take is to determine their firm's Windows 7 licensing strategy and how it fits into their broader Microsoft relationship. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services by Microsoft March 2009 - (Free Research) James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft® Business Productivity Online Standard Suite. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap by Advent Software, Inc January 2009 - (Free Research) This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them. (WHITE PAPER) GO TO WHITE PAPER

High Availability Lowdown by CDW Corporation September 2009 - (Free Research) The Barkley ad firm implements consolidation, virtualization and replication to strengthen business-continuity and disaster-recovery planning. With the goal of getting to 100 percent availability, the firm uses HP's blade hardware, VMware's virtualization software and a variety of existing storage platforms. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Five Key Questions for Assessing Backup and Recovery Solutions by i365, A Seagate Company February 2010 - (Free Research) When you lose data, the only thing that really counts is your ability to restore your systems and data in a timely manner. What level of confidence do you have in your current solution? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

For Everything You Need and Expect in a Health Claims Management System...GET THE FACTS by Ebix Health, Inc. April 2008 - (Free Research) FACTS® gives you the most comprehensive line of fully automated and integrated, advanced technologies for expert management of your business. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Top IT Consulting Firm Utilizes DocAve® to Manage SharePoint Infrastructure of Global Banking Organization by AvePoint, Inc. February 2010 - (Free Research) Read this case study to see how one of the largest IT consulting firms turned to DocAve solutions to provide their clients a robust solution for their collaborative digital workspace and SharePoint administration needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Setting a Precedent for Success: Turner Padget effectively eliminates unplanned downtime and cuts server footprint by 50% with Dell solutions and VMware by Dell and VMware April 2009 - (Free Research) Turner Padget Graham & Laney, P.A., a Columbia, South Carolina-based law firm with five locations throughout the state sought to consolidate legacy servers, improve availability for remote users, increase storage capacity and implement a new disaster recovery DR/BC strategy. In this case study you'll learn about their new Dell and VMware solutions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Ten Questions to Ask Before Choosing an Outsourcing Provider by Advent Software, Inc February 2010 - (Free Research) There are many reasons why outsourcing with Advent OnDemand℠ may be the right answer for your firm. These are just ten of them. Find out why nearly 500 investment management firms have staked their future on our outsourcing services. (WHITE PAPER) GO TO WHITE PAPER

Expert Guide to Single Sign-on for Financial Firms by Imprivata January 2010 - (Free Research) In this expert e-guide, discover 2 types of SSO and how to prepare your financial firm for an SSO deployment. Also learn how to ensure SSO implementation is in line with current authorization and access control policies. Plus, review the numerous benefits of SSO as your firm adopts new application platforms and adds to the network infrastructure. (EGUIDE) VIEW ABSTRACT | GO TO

IDC Whitepaper: ROI of Switched Ethernet Networking Solutions for the Midmarket by Hewlett-Packard Company August 2009 - (Free Research) New generations of network equipment continue to be more reliable than previous generations. Meanwhile, the applications running across the network have become more ubiquitous and more demanding. Underlying this cycle, the network has become much more important to businesses of all sizes — including midmarket firms — and in all industries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Vendor Profile: CommVault Gains Market Share and Continues to Outperform Storage Software Markets by CommVault Systems, Inc. February 2010 - (Free Research) Over the past five years, the storage software industry has faced consolidation. Large incumbents have acquired innovative technology from start-ups and emerging companies. CommVault Systems (CVLT) is a data and information management software provider challenging traditional incumbents. (ANALYST REPORT) GO TO ANALYST REPORT

Business Intelligence for Process Industries: Actionable Insights for Business Decision Makers by SAP America, Inc. January 2009 - (Free Research) Firms in Process Industries have made significant investments in information technology to increase the efficiency of their operations and supply chains. By integrating real-time decision making with mission-critical business processes, smart businesses can set a path for industry leadership. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight January 2010 - (Free Research) Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Learn Why a $2 Billion Healthcare Company Modernized Their Data Management Infrastructure with CommVault by CommVault Systems, Inc. February 2010 - (Free Research) In this brief video from analyst firm, Gartner®, Inc., see why a highly respected $2 billion healthcare company with 350 employees, 750 servers, and 1.5 Petabytes of data entrusted their mission-critical data management to Simpana® software from CommVault®. (VIDEO) GO TO

Managing Mobility as a Business Imperative: Identifying Savings and Finding the Right Partner by BlackBerry February 2010 - (Free Research) In this paper, Ovum will offer a short guide for enterprises as they establish and then continue to evolve their managed mobility strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Purdue Pharma L.P. Deploys DocAve® to Protect and Manage its SharePoint Infrastructure by AvePoint, Inc. February 2010 - (Free Research) Purdue Pharma L.P. have an expansive, diverse, and geographically distributed network of employees, partners, and associated firms who must collaborate extensively. See how they turned to DocAve to dramatically reduce time and resources required for granular restores and improve end-user confidence and accelerated Sharepoint adoption. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

BI for Business Users: How IT Can Make Business Intelligence Easy for Everyone by IBM April 2009 - (Free Research) This white paper explores how today's advanced business intelligence solutions can put powerful, informative BI information into the hands of more users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Constructing a Successful Security-Enabled Mobile Deployment by BlackBerry May 2009 - (Free Research) Now that mobility has become an integral part of an enterprise's infrastructure, IT must now support and secure these mobile devices. Read this whitepaper to find out the unique security requirements that these mobile devices create and the three components of mobile security protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2010 ERP REPORT: Part One in a Series by Panorama Consulting Group February 2010 - (Free Research) This report offers data on a wide variety of ERP solutions. Included in the research sample are Tier I solutions (such as SAP, Oracle eBusiness Suite, and Microsoft Dynamics), Tier II, Tier III and industry-focused niche solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CollabNet Success Story: Agile CMMI by CollabNet January 2010 - (Free Research) Facing pressure to deliver solutions quickly and meet rapidly changing priorities, investment banks are reluctant to change processes and adopt new tools. Learn how CollabNet enabled software development/change management process that would enable CMMI compliance while accommodating existing Agile development practices used by various teams. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Role of Open Source Data Integration - An Analyst White Paper, by Mark Madsen by Talend January 2009 - (Free Research) This report by Mark Madsen will explain what data integration is, and especially the difference between Operational Data Integration and Analytic Data Integration. It highlights the benefits of open source for data integration, and provides a series of recommendations to make the integration job easier, repeatable and more productive. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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