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TechWiseTV: Switching Secrets for MultiMedia by Cisco Systems, Inc. October 28, 2009 - (Free Research) We're adding new dimensions to the globe today as we discover switching secrets for multimedia. This episode of Cisco TechWiseTV looks at Cisco's StackWise technology, the Cisco Catalyst 6500 Series Virtual Switch System (VSS), overlooked security technologies, and how to build out your network to support high-end, full services video. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

For Everything You Need and Expect in a Health Claims Management System...GET THE FACTS by Ebix Health, Inc. April 2008 - (Free Research) FACTS® gives you the most comprehensive line of fully automated and integrated, advanced technologies for expert management of your business. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc. September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CIO Decisions Ezine Vol. 2 by CIO Decisions September 2008 - (Free Research) Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. (EZINE) VIEW ABSTRACT | GO TO

Achieving Business Agility with BPM and SOA Together: Smart Work in the Smart Enterprise by PointSource March 2010 - (Free Research) This white paper describes the principles for the convergence of BPM and SOA from a business perspective. The primary audiences are leaders and architects that need to understand how to effectively combine BPM and SOA as a key differentiator for successful enterprises in their drive toward business agility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage Explained: Cloud Storage Defined by 3PAR October 2009 - (Free Research) Cloud storage is a rapidly growing technology. Read this paper for the latest definitions of cloud storage and cloud service and to more closely examine cloud storage benefits and offerings. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Lower Total Cost of Ownership for Mission Critical Applications by Oracle Corporation April 2009 - (Free Research) As companies seek to lower their total cost of ownership, adopt more standards oriented platforms, and leverage existing IT assets while not compromising on the mission critical nature of their business applications, Oracle Tuxedo emerges as the platform of choice. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Moving SAP Off Mainframe to SQL Server Nets Australia’s QR Limited U.S.$100,000 a Month by Dell Inc., Microsoft and AMD December 2009 - (Free Research) Australia's QR Limited decided to move its SAP applications and databases from a mainframe and DB2 environment to the Microsoft® Application Platform, including Microsoft SQL Server® 2005 database software running on a geocluster supported by the Windows Server® 2003 Enterprise Edition operating system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Accurate Costing Is Key to Profitability by SAP America, Inc. June 2008 - (Free Research) To maximize profitability, companies must know the true cost of making and delivering their products and services. Traditional cost accounting, devised in a simpler era, does not satisfy that need. This paper examines indirect and overhead costs, which are crucial to managing profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DELL™ PowerEdge™ Half-Height M610 and Full-Height M710 Blade by Dell, Inc. and Intel December 2008 - (Free Research) The Dell PowerEdge M-Series blade servers help cut operating expenses through energy efficiency, product flexibility, and efficient use of data center space. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

InterMapper 5.2.9 by Dartware January 2010 - (Free Research) InterMapper with integrated NetFlow analysis provides a big picture view of network operations and early warning of device performance and network traffic issues. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Combat Data Explosion: Optimize Test & Development by Informatica October 2009 - (Free Research) Using full-size copies of the production database for testing and development has an exponential effect on data growth. Managing all these full-size copies quickly becomes unwieldy. This webcast from Informatica will show you how to maintain your data relationships, ensure data security and optimize testing and development environment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Miercom Rated Best Report for Cisco MDS 9500 by Cisco Systems, Inc. April 2009 - (Free Research) The MDS passed a rigorous battery of performance tests without frame loss or error. The MDS also provided full line rate and highest throughput for 8G compared to competition. Read the report for complete test results. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

ExaGrid Cost-Effective Disk-based Backup by ExaGrid Systems, Inc. March 2010 - (Free Research) ExaGrid is a cost-effective and scalable disk-based backup solution that works with your existing backup application. ExaGrid combines high quality SATA drives, compression and data deduplication for fast and reliable backups and restores. Read this data sheet for more. (DATA SHEET) VIEW ABSTRACT | GO TO

System i (IBM iSeries) Management Best Practices -- an Executive Overview by Vision Solutions January 2007 - (Free Research) System i provides a wealth of data to help analyze performance and storage usage, but System i administration tools make this information cumbersome to access. This white paper offers best practices for selecting third-party system management tools to take full advantage of this information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Reasons Why System i (IBM iSeries) High Availability Solutions Should Be Considered in Smaller Organizations by Vision Solutions April 2008 - (Free Research) This white paper will provide a review of the core causes and costs of both planned and unplanned downtime and will then provide a detailed discussion of current options for High Availability and Disaster Recovery solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An IT Manager’s Guide to Managing Personal Devices in the Enterprise by Sybase, Inc. March 2010 - (Free Research) You can't avoid it any longer: Developing a strategy for managing employees’ personal mobile devices. Get this paper and learn how to create a more secure and manageable mobile enterprise. It’s yours, compliments of Sybase. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Practical Data Protection Strategies by EMC March 2010 - (Free Research) This paper compares traditional data protection options and provides an overview of the impact data deduplication is having on the storage industry. Deduplication is quickly gaining momentum in the growing disk-to-disk backup market and offers several significant improvements over traditional data protection methods. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AVG Internet Security Business Edition v9 by AVG Technologies USA, Inc. November 2009 - (Free Research) AVG Internet Security Business Edition is faster, smarter security that won’t slow businesses down. AVG Internet Security merges ground-breaking online threat prevention techniques with enhanced anti-virus and firewall technologies to deliver proactive protection that’s second to none. Download a trial version and use it free for the next 30 days. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

SAP Data Archiving Made Simple! by Dolphin Corporation April 2009 - (Free Research) This webinar explains managing data through its lifecycle with a proven approach to archiving and retrieval options with standard SAP and PBS add ons. Learn how one company is managing data with archiving today, their challenges, and how they built their archiving strategy. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

5 Keys to Enterprise Cloud Computing by Citrix March 2010 - (Free Research) Cloud computing, sometimes referred to as the “third revolution” in the IT industry, follows the personal computer and Internet “revolutions” and is already transforming the way we think about computing. But what is it? Learn more about the 5 Keys Enterprises need to successfully implement cloud computing in their rigorous environments. (WHITE PAPER) GO TO WHITE PAPER

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eco-sustainable Wireless Networks: Ready for Prime Time by Alcatel-Lucent October 2009 - (Free Research) Developments in alternative energy technology are creating solutions that provide network operators with the ability to reduce their energy costs and carbon footprint. Read this short whitepaper for more information about alternative energy sources that can make your wireless network more eco-friendly and save you money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic Impact™ Of CA Wily Application Performance Management by CA June 2009 - (Free Research) This study examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). Read this report for a discussion of the key findings. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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