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Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc. February 15, 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc. February 11, 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streaming Media by Blue Coat December 15, 2008 - (Free Research) Check out this brief paper to see how Blue Coat Systems provides an end-to-end solution based on MACH5 technology to improve the listening and viewing experience of an end user consuming streaming audio and video online. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Orion IP Address Manager by SolarWinds, Inc. May 20, 2009 - (Free Research) Spreadsheets are manual and prone to error. You need a dynamic, scalable way to manage IP addresses. Orion IP Address Manager (IPAM) provides detailed visibility into IP address space usage. Leveraging advanced network scanning capabilities and Orion's intuitive interface, you can minimize IP conflicts and ensure your network is always humming. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Rich Media On Steroids: Pumping up network capacity 1000x by Blue Coat July 09, 2009 - (Free Research) Check out this webcast, which explains the uses of video in today's enterprise, discusses video delivery acceleration, reviews actual case studies, and offers resources for more information. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Five Reasons Why System i (IBM iSeries) High Availability Solutions Should Be Considered in Smaller Organizations by Vision Solutions April 2008 - (Free Research) This white paper will provide a review of the core causes and costs of both planned and unplanned downtime and will then provide a detailed discussion of current options for High Availability and Disaster Recovery solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A Guide to Understanding the Business Case for Software-as-a-Service Solutions for Web Content Management by Clickability, Inc. January 2009 - (Free Research) Worldwide economic issues are forcing companies of all sizes to reconsider strategies, tactics, and budgets. How can companies innovate while still operating with fiscal responsibility? For a growing number of companies, the software-as-a-service model for web content management (WCM) is the answer.  Read this paper to find out more about SaaS WCM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Teleworking in the Cloud: Security Risks and Remedies by Juniper Networks, Inc. May 2009 - (Free Research) Teleworking in the cloud is enjoying a bump in visibility because of hype about cloud computing and the appearance of new software as a service (SaaS) players. Use Gartner's cloud security-planning guidelines to mitigate risks of data loss and exposure when users rely on third-party-hosted applications. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Desktop Demystified: Server-Centric Client Virtualization Model Reduces Costs While Improving Security and Flexibility by CDW Corporation September 2009 - (Free Research) Client virtualization or Virtual Desktop Infrastructure (VDI) is a server-centric computing model that offers IT the ability to host and centrally manage Virtual Machines while providing end users a full-desktop experience. If you haven’t yet discovered the advantages of a VDI, read this whitepaper and put yourself in command of the desktop. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Altor VF3 Live Demonstration by Altor Networks February 2010 - (Free Research) Altor is the leading provider of security for virtual data centers and clouds. This link provides you with full access to Altor security software running within a VMware environment hosted on our site. (DEMO) VIEW ABSTRACT | GO TO DEMO

Virtual Data Center E-Zine - Volume 19: Meeting the Challenges of Virtual System Management by SearchDataCenter February 2010 - (Free Research) Tracking and identifying virtual machines on physical hosts or sorting out the source of I/O bottlenecks requires administrators to do a lot of investigative work. Software management tools can help, but well developed business processes are also important. Learn some tips and tricks to make managing virtual environments a little bit easier. (EZINE) VIEW ABSTRACT | GO TO

Virtual Applications and Virtual Desktops, Decision Criteria by Citrix August 2009 - (Free Research) This document will explain how to look at an environment and identify the best solution, a virtual desktop or a server-hosted applications, for each user. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Online Services Business Value by Microsoft June 2009 - (Free Research) Microsoft® Online Services provide businesses with subscription-based Microsoft-hosted online services that offer access to rich communication, collaboration, and productivity applications from anywhere. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Look at Hosted Exchange and Hosted Email by USA.NET, Inc. August 2009 - (Free Research) Nowadays, more and more IT shops are considering hosted Exchange services rather than running their mail server locally.They need to decide whether or not it is right for their company. Take a deeper look at hosted Exchange and hybrid models in this webcast. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Microsoft Business Productivity Online Suite: Highly Secure & Reliable Cloud Services by Microsoft November 2009 - (Free Research) Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud. (VIDEO) VIEW ABSTRACT | GO TO

Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent by Microsoft September 2009 - (Free Research) REEDS Jewelers is a full-service, multichannel jewelery retailer with 67 stores in the United States and an online presence. REEDS subscribed to Microsoft® Business Productivity Online Standard Suite, part of Microsoft Online Services, to give employees online access to the latest communications programs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel July 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Restore Order from Chaos for Patch Management: The Value of Host IPS in a layered Endpoint Security Solution by McAfee, Inc. September 2008 - (Free Research) This white paper provides insights into how host intrusion prevention systems deliver business value to enterprises, provide protection against zero-day threats, give IT time to test and deploy patches, and realize IT operational cost savings via centrally managed security and visibility of all endpoint security layers through a single console. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sharpen Your Competitive Edge with Field Service Applications for BlackBerry by BlackBerry August 2008 - (Free Research) With BlackBerry wireless technology and the development of ATSG's wireless workflow applications, we have simplified collecting and managing information to save you money. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Alarming Shift in Cybercrime: How Organized Attacks Now Target Your Wallet by Blue Coat July 2008 - (Free Research) This paper will examine the shift in the nature of cybercrimes, how the thieves target their victims, and what can be done to prevent them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Faxing out of SAP Without Software, Hardware, or Risk by Esker Inc. September 2009 - (Free Research) This webinar takes a look at on-demand faxing-as-a-service that's fully integrated with SAP solutions. Learn how this solution allows you to automate faxing of documents directly from SAP applications through a service hosted by Esker. You will learn the many values of this solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Virtual Backups - Painful Management, Duplication of Work …Or, NOT? by AppAssure Software March 2010 - (Free Research) Companies everywhere are experiencing the cost reductions and process improvements that come with that jump to virtual computing.Yet there’s one critical element of your basic, run-of-the-mill systems administration that hasn’t necessarily gotten easier:  Backup and restore. Learn of the pitfalls in today's multiple, virtual backup perspectives. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Is SaaS BI the right choice for your organization or department? by Birst March 2010 - (Free Research) In this podcast, learn how Software as a Service (SaaS) business intelligence (BI) tools can be less expensive, easier to deploy and more user-friendly than on-premise BI products, but why many businesses have been reluctant to embrace SaaS BI. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Advice from the Trenches: How Running a Global Organization in the Cloud Delivers Real Benefits to the CFO by Intacct Corporation March 2010 - (Free Research) This paper discusses the benefits of moving to the cloud, including real ROI and lower total cost of ownership. Read this paper to learn more about the benefits your company could experience by moving to the cloud and learn some helpful hints for choosing a SaaS vendor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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