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Syberworks Learning Management System Product Suite by SyberWorks, Inc. March 01, 2008 - (Free Research) This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Survey Results: Top Priorities Through 2010 by BMC Software, Inc. November 09, 2009 - (Free Research) What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackberry Solution Used for Roadside Surveys on Child Seat Safety by BlackBerry February 25, 2009 - (Free Research) When researchers from the University of Windsor needed a mobile strategy for conducting a National Child Seat Safety Survey across Canada, they turned to a Blackberry to help gather the data and accurately download the it automatically to an analytical database. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

As the market turns around... a hot new communications service market emerges by Hewlett-Packard Company November 22, 2009 - (Free Research) Communications as a service (CaaS) is a hot new market that promises to grow quickly. Small and medium businesses (SMBs) that need enterprise-class communications services already do business with service providers. This study focuses on the factors that are driving CaaS and how service providers can take advantage of them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 02, 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 08, 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 01, 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Networking and Unified Communications by CDW Corporation September 01, 2009 - (Free Research) In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Disaster Plan - New Technologies Put Fresh Wrinkles in Business-Continuity / Disaster-Recovery Planning by CDW Corporation September 08, 2009 - (Free Research) Business continuity/disaster recovery requires a holistic approach that includes storage, infrastructure, servers, applications, middleware and the network. If that weren't complicated enough, today's new technologies are testing traditional methods of backup and data protection. It's time to take another look at your BC/DR plan. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester Webcast: SIM Overview and Market Drivers by Splunk March 02, 2010 - (Free Research) Based on user surveys and first-hand inquiries, Forrester Security and Compliance Analyst John Kindervag provides an overview of what issues are driving SIM adoption and some of the key capabilities end users should look for when evaluating a SIM solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The New Requirements for 3rd Generation APM by dynaTrace software, Inc. February 24, 2010 - (Free Research) In his presentation, John Van Siclen, the CEO of dynaTrace, will go through the challenges, best practices, and requirements surrounding Application Lifecycle Management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Move Toward IT Service Management (ITSM) Mobilization by BlackBerry February 17, 2010 - (Free Research) IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

2010 ERP REPORT: Part One in a Series by Panorama Consulting Group February 08, 2010 - (Free Research) This report offers data on a wide variety of ERP solutions. Included in the research sample are Tier I solutions (such as SAP, Oracle eBusiness Suite, and Microsoft Dynamics), Tier II, Tier III and industry-focused niche solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Complete View Of The Enterprise: Linking Operational And Financial Planning In Global Organizations by SAP America, Inc. May 01, 2008 - (Free Research) In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Survey Results: Mainframe Is an Engine of Business Growth and a Reason for Optimism by BMC Software, Inc. January 14, 2010 - (Free Research) More than 1500 z/Journal readers and BMC Software customers worldwide recently shared their top priorities for IT in 2010. The survey results might surprise you. Get the full report. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester Analyst Report: Storage Choices for Virtual Server Environments by EMC Corporation January 15, 2009 - (Free Research) Server virtualization is the most substantial shift in IT so far this decade. Adoption is high, and firms are virtualizing mission-critical and business-critical applications. Forrester surveyed 124 of its global clients on the topic of storage for virtual server environments. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

State of the Data Integration Market by Oracle Corporation November 20, 2008 - (Free Research) This white paper reviews the state of the market for data integration for 2008 and 2009. It defines data integration, discusses the trends in the data integration market, and provides lessons learned from real implementations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Crossing the Cloud Security Barrier with Identity Management by Oracle Corporation February 15, 2010 - (Free Research) According to a recent IDC survey, three-quarters of IT professionals surveyed said that security is the most critical barrier to the adoption of cloud computing in the enterprise. Listen to this podcast to learn how recent innovations in identity management can enable your organization to create a solid and secure cloud computing environment. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Sustained Growth Though Operational Excellence: Spotlight on Operations (Economist Intelligence Unit) by SAP America, Inc. March 16, 2009 - (Free Research) A survey by the Economist Intelligence Unit (EIU) showed that achieving operational excellence is on the agenda of IT executives worldwide. Read the survey results and learn more about the concept, challenges and benefits of its realization. This article focuses on operational excellence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Master Data Management Projects in Practice - An Information Difference Research Study by Talend December 01, 2009 - (Free Research) Organizations are often turning to Master Data Management as a key enabler in improving the timeliness, quality and reliability of BI with the ultimate goal of improving business performance. This survey report presents recommendations on the "do and don't" of MDM as well as some findings on the use of open source and manual coding in MDM projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An IT Manager’s Guide to Managing Personal Devices in the Enterprise by Sybase, Inc. March 16, 2010 - (Free Research) You can't avoid it any longer: Developing a strategy for managing employees’ personal mobile devices. Get this paper and learn how to create a more secure and manageable mobile enterprise. It’s yours, compliments of Sybase. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Wireless Technology in the Residential Construction Industry by BlackBerry February 19, 2010 - (Free Research) FMI recently completed a nationwide survey of US builders to find out how they are using wireless handheld devices in the field. In this paper, we discuss how wireless is earning its keep on the jobsite and identify ways that builders can get more out of their investment in this technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT's Role in the M&A Process by SAP America, Inc. October 18, 2008 - (Free Research) Read this paper to review the results of a survey that addressed IT's role in the M&A process and the blending and coherence of enterprise system data during M&A activity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Performance Under Pressure: The State of Enterprise Web Application Quality and Availability by Oracle Corporation July 01, 2009 - (Free Research) Take a look at this important survey, which sought managers’ and professionals’ perspectives, both as external customers of e-business sites, as well as caretakers of their own online operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Service Excellence Across The Enterprise by Numara Software February 01, 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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