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Massachusetts Data Protection Law: 201 CMR 17.00: Standards for the Protection of Personal Information of Residents of the Commonwealth by Lumension August 13, 2009 - (Free Research) To help mitigate the negative impacts of ID theft problems, Massachusetts passed a new law that requires any organization that "owns, licenses, stores, or maintains personal information about a resident of the Commonwealth" to follow a comprehensive set of information security requirements. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Security Magazine - February 2010: Under Control by Information Security Magazine February 03, 2010 - (Free Research) Feature articles this month cover bringing data loss prevention coverage to mobile endpoints, readers’ security priorities and top investments for 2010, and new compliance mandates in Massachusetts and Nevada that signal a new generation of data protection laws. Read on for these great articles and more. (EZINE) VIEW ABSTRACT | GO TO

Top Ten Essentials for Privileged Account Management by FoxT February 01, 2010 - (Free Research) In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Measure ROI for PC Online Backup by Iron Mountain Digital August 01, 2009 - (Free Research) Read this paper to learn more about how your mid-sized organization or enterprise can secure a cost – effective online backup and recovery solution, while proving significant return on investment, profitability and cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc. February 15, 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Electrical Efficiency Measurement for Data Centers by APC by Schneider Electric February 2009 - (Free Research) This paper explains how data center efficiency can be measured, evaluated, and modeled, including a comparison of the benefits of periodic assessment vs. continuous monitoring. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Datawatch Dashboards™ - Data Visualization Made Easy!™ by Datawatch Corporation February 2010 - (Free Research) Datawatch Dashboards is a Flash-based, fully interactive dashboard solution that gives all levels of users a visual overview of operational performance with drill down capabilities allowing users to monitor, measure & manage KPIs. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Global business Xchanging shares results of proactive IT operations implementation by BMC Software, Inc. March 2010 - (Free Research) This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Improve Energy Efficiency and Manage Power Consumption with Windows Server 2008 R2 by Microsoft Corporation India Pvt Ltd June 2009 - (Free Research) Windows Server 2008 R2 is designed to provide better energy efficiency and performance by reducing power consumption and lowering overhead costs. Read this white paper to learn about the new features that deliver real energy savings opportunities for the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CA ESP Workload Automation Software: Measuring Business Impact and ROI by CA September 2009 - (Free Research) This IDC White Paper presents the results of an IDC study, sponsored by CA, to quantify the financial benefits of using CA ESP Workload Automation products. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Your Enterprise Database Security Strategy 2010 by Guardium, an IBM Company July 2009 - (Free Research) Database security is the last line of defense, so it deserves greater focus on the protection of private data from both internal and external attacks than IT pros have traditionally given it. Read this paper to learn what steps you can take to improve database security in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Web Security Threats and Counter Measures by Sophos, Inc. February 2010 - (Free Research) Listen to this podcast where Richard Wang discusses the latest web security threats and how to proactively prevent them. Learn how web scanning filters can help to constantly monitor websites and eliminate malicious content. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Measuring the ROI of ERP in SMB: Keeping ERP Projects Alive When You Need Them the Most by SAP America, Inc. March 2009 - (Free Research) This report serves as a roadmap to small to midsize businesses (SMBs) for realizing the maximum Return on Investment (ROI) from ERP implementations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WhatsUp Gold Premium Edition - Free Trial! by Ipswitch WhatsUp Gold July 2009 - (Free Research) Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Secure at the Source: Implementing Source Code Vulnerability Testing in the Software Development Life Cycle by IBM December 2009 - (Free Research) Secure software starts in development.  A defect-- quality flaws or security vulnerabilities-- caught early in the production cycle costs far less to fix than when caught later in production. How do you ensure that security standards are met as part of your quality measures?  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Virtual AP Opens Door to Bypass Enterprise Security by AirMagnet, Inc. March 2010 - (Free Research) Windows 7 makes it easier for individuals to create rogue networks that bypass enterprise security measures and violate security policies – undetectable by traditional security systems. View this webcast to discover how users create undetected and unauthorized connections to the corporate network, and how to mitigate exploits of Windows 7.   (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Four Steps to Cure Your Patch Management Headache by Lumension February 2010 - (Free Research) Using patch and vulnerability management as the principal component of your risk mitigation strategy and taking prudent measures to establish a best practices approach can help reduce costs and risks in the long term. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CDW Security Assessment Tool by CDW Corporation February 2010 - (Free Research) Network security is critical to organizations of all sizes and across all industries. The CDW Security Assessment can help you measure your network security against that of your peers, understand how various security threats can affect your organization, and more. Start your assessment now. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Service Availability Tool by Fluke Networks November 2009 - (Free Research) The Service Availability Tool helps network technicians and administrators verify and troubleshoot network services quickly and easily. With the Service Availability Tool you can quickly verify service port status, measure response time, run TCP trace routes, and more. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation June 2008 - (Free Research) Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Automation: Going Beyond the Obvious to Find Real Cost Savings by BMC Software, Inc. September 2009 - (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Drive SharePoint Adoption in Lotus Notes Shops by Mainsoft Corporation December 2009 - (Free Research) Find out how Lotus shops that have adopted Microsoft SharePoint can promote collaboration by integrating SharePoint with email. Learn how to measure the impact that SharePoint-email integration has on user adoption, and review IT options for integrating the two platforms - including email migration and Notes-SharePoint coexistence strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Explorer for File Servers Version 7.0.23 by ScriptLogic Corporation April 2009 - (Free Research) Security. It is the #1 concern on an IT professional's mind. From external hackers to internal malicious activity ; it is imperative that proper measures are implemented to protect sensitive corporate information. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Executive Summary: The Search for the Elusive “ROI”: Tracking Down Value in a Jungle of Enterprise Management Products by Pervasive Software August 2009 - (Free Research) ROI is a top consideration for IT executives, especially those with tight budgets considering product purchases in this recessionary economy. There is ROI to be had. Read this Research Summary to find out about the perceptions and realities surrounding this mythical metric, whether or not it can be measured and what products deliver on ROI. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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