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intouch Group Uses Birst for Low-Cost, Effective Marketing Analytics and Reporting by Birst January 01, 2010 - (Free Research) intouch Group turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with benefits that include an attractive dashboard and the ability to create flexible reports and scalable, on-demand mobile metrics. Read on to learn more about how Birst aided intouch with their marketing analytics and reporting. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Zappos & APM Best Practices: How an eCommerce Leader Drives Revenue and a "WOW" Customer Experience with dynaTrace by dynaTrace software, Inc. February 23, 2010 - (Free Research) Zappos has become a billion dollar e-commerce leader not by just selling shoes, but by also re-writing many of the rules binding traditional corporate culture. They view their unique culture as the key driver of their extraordinary success - and at Zappos’ Core Value #1 is "Deliver WOW through service." (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

22 Marketing Metrics for Business Executives: An actionable guide to marketing analytics and marketing’s impact on the bottom-line by Birst December 31, 2009 - (Free Research) Read this white paper to learn about a core set of marketing-related metrics that can be understood and tracked by every executive, especially those in marketing. These metrics are necessary to keep executives, especially in marketing, on top of financial, market, and customer trends, as well as sales and marketing benchmarks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Learning from BPM Leaders by SAP America, Inc. June 05, 2009 - (Free Research) The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2010 ERP REPORT: Part One in a Series by Panorama Consulting Group February 08, 2010 - (Free Research) This report offers data on a wide variety of ERP solutions. Included in the research sample are Tier I solutions (such as SAP, Oracle eBusiness Suite, and Microsoft Dynamics), Tier II, Tier III and industry-focused niche solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Summary: The Search for the Elusive “ROI”: Tracking Down Value in a Jungle of Enterprise Management Products by Pervasive Software August 01, 2009 - (Free Research) ROI is a top consideration for IT executives, especially those with tight budgets considering product purchases in this recessionary economy. There is ROI to be had. Read this Research Summary to find out about the perceptions and realities surrounding this mythical metric, whether or not it can be measured and what products deliver on ROI. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits of Intel® Xeon® Processors and Windows Server® 2008 R2 for Business-Critical Applications by Dell, Inc. and Intel December 01, 2009 - (Free Research) The combination of an Intel Xeon processor and a Windows® operating system is an industry standard, proven platform for running business-critical applications, and many companies are making the switch. Read this paper to learn about the benefits of Intel® Xeon® Processors and Windows Server® 2008 R2 for Business-Critical Applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Roadmap to UC Projects that Reap Rewards by SearchUnifiedCommunications.com E-Books November 09, 2009 - (Free Research) This e-book provides a roadmap for building a unified communications business case and offers practical strategies for implementing short-term projects with long-term payback, establishing metrics for ROI evaluation, and setting the stage for adoption of richer collaboration capabilities in the future. (EBOOK) VIEW ABSTRACT | GO TO

Maximizing the Business Benefits of On Demand Web Content Management Systems by Clickability, Inc. March 09, 2010 - (Free Research) Companies of all sizes are recognizing that on-demand SaaS solutions represent a viable alternative to on-premise applications; they are taking a closer look at which SaaS vendors can serve as a strategic source for their on-demand solution needs. Read this paper to find out more about the business benefits of Clickability’s On-Demand WCM Platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Pervasive BI: Driving A More Agile Enterprise by Attivio, Inc. March 10, 2010 - (Free Research) This e-book from SearchDataManagement.com explores the value of BI, including its return on investment, the pros and cons of purchasing versus custom-building a BI application and how recent trends are changing the BI landscape. (EBOOK) VIEW ABSTRACT | GO TO

The Move Toward IT Service Management (ITSM) Mobilization by BlackBerry February 17, 2010 - (Free Research) IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Benefits of Outsourcing with Verio by Verio January 29, 2010 - (Free Research) Leveraging an experienced IT infrastructure service provider like Verio, off-loads the time, resources, and attention to non-core business functions. Read this whitepaper to learn 10 key benefits of outsourcing your IT infrastructure or SaaS platform with Verio. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making the Case for BPM in 2010 by Lombardi Software December 21, 2009 - (Free Research) How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Top Benefits of Implementing an Integrated Email Channel Strategy by ColdSpark, Inc. March 09, 2010 - (Free Research) Today, most marketing offers are easily lost in the large volume of emails we all receive.  The big question is: How can you make your emails stand out from the rest? In this podcast, learn steps to developing and implementing a successful email communications strategy that resonates well with your audience. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Metrics-Based Sales Productivity – Delivering Dividends for Forward Thinking Sales Organizations by IBM March 05, 2010 - (Free Research) New Sales Performance Management solutions enable sales leaders to align technology to business need and strategy. Read this paper for a series of discussions related to the metrics-based sales productivity solutions that forward thinking sales organizations are employing to harness the power of the pipeline and take advantage of sales analytics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc. February 15, 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

American Apparel Finds the Right Fit by Motorola RFID Solutions January 22, 2009 - (Free Research) The potential benefits of reducing labor and increasing sales from deploying an item-level RFID operation are clear. Read about current capabilities of RFID, including accuracy, performance and adaptability. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Beyond Boundaries: Gaining Competitive Advantage in a Global Economy - A Joint SAP and Crossgate Paper by Crossgate February 18, 2010 - (Free Research) In today’s global economy, businesses are finding that traditional strategies for growth are no longer sufficient. This paper discusses challenges and opportunities related to business network transformation, best practices for leveraging a business process platform, the benefits of partnering with a Business-Ready Network and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lessons Learned From Web 2.0 by SonicWALL February 16, 2010 - (Free Research) The productivity, user experience and collaboration benefits of Web 2.0 are enormous but so is the potential for damage to the network. However, among the risks there are success stories. In this webcast review the pitfalls of Web 2.0, the best ways to mitigate security risks, and how to regain control over application management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Bankinter turns to Intel® Core™2 Processor with vPro™ technology to strengthen IT services support for desktop PCs by Intel Technology Provider May 09, 2008 - (Free Research) Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to Measure ROI for PC Online Backup by Iron Mountain Digital August 01, 2009 - (Free Research) Read this paper to learn more about how your mid-sized organization or enterprise can secure a cost – effective online backup and recovery solution, while proving significant return on investment, profitability and cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Cloud BI? The 9 Substantial Benefits of Software-as-a-Service Business Intelligence by Birst December 31, 2009 - (Free Research) Business Intelligence (BI) solutions in the Cloud offer a timely and cost-effective resource for businesses of all sizes to maximize their business potential while minimizing costs. Relative to traditional BI solutions, Cloud BI solutions - also known as Software-as-a-Service - offer substantial business benefits. Read this paper to find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advice from the Trenches: How Running a Global Organization in the Cloud Delivers Real Benefits to the CFO by Intacct Corporation March 17, 2010 - (Free Research) This paper discusses the benefits of moving to the cloud, including real ROI and lower total cost of ownership. Read this paper to learn more about the benefits your company could experience by moving to the cloud and learn some helpful hints for choosing a SaaS vendor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agent-less Architecture - Beyond Simple Systems Monitoring by Hewlett-Packard Company March 18, 2010 - (Free Research) This webcast explores monitoring challenges that IT pros face.  Gain insight into how to streamline your processes and improve monitoring efficiency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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