Mobile Device Management | Wireless Technologies and Mobile Computing | Data Security | Laptops/ Notebooks/ Tablet PCs | Mobile Field Sales/ Wireless Connectivity | Wireless Security | Handhelds/ PDA | Authentication / Password Management | Desktops/ Workstations | Desktop Management

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Eco-sustainable Wireless Networks: Ready for Prime Time by Alcatel-Lucent October 02, 2009 - (Free Research) Developments in alternative energy technology are creating solutions that provide network operators with the ability to reduce their energy costs and carbon footprint. Read this short whitepaper for more information about alternative energy sources that can make your wireless network more eco-friendly and save you money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Habits of Highly Effective Contact Centers and Help Desks by eGain Communications Corp. February 17, 2010 - (Free Research) In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

eGuide: Securing Corporate Data on Your Laptops by Dell, Inc. and Intel September 01, 2009 - (Free Research) In this series, independent information security expert and noted author Kevin Beaver discusses laptop security issues he has recently seen in the field that you may not have considered or that you might be looking at from the wrong perspective. (EGUIDE) VIEW ABSTRACT | GO TO

Unprotected Laptops: The Million Dollar Gamble: How Much Can Your Company Afford to Lose? by Dell, Inc. and Intel January 27, 2009 - (Free Research) Read this white paper to learn more about laptop security and how asset and data protection solutions from Dell can help save your company millions of dollars. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Authority Password Self-Service Version 4.1.1 - Free 30 Day Trial! by ScriptLogic Corporation April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc. January 26, 2010 - (Free Research) To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Leveraging rugged systems to meet the needs of your mobile computing environment by Dell, Inc. January 28, 2010 - (Free Research) Rugged notebooks have improved tremendously over the past few years and more and more companies are using these durable computers to meet their business needs. This mediacast discusses the latest trends and features in using rugged systems for your mobile workforce. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation by Hewlett-Packard Company February 08, 2010 - (Free Research) This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AdminStudio: MSI Packaging Solution - Free 21 day Trial! by Flexera Software January 12, 2010 - (Free Research) AdminStudio® allows IT to quickly prepare reliable virtual and MSI packages for error-free rollout with leading software deployment solutions. A complete application readiness toolset, AdminStudio also provides automated tools to help ensure application portfolios migrate smoothly to Windows 7. Download this free 21 day trial now! (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

An IT Manager’s Guide to Managing Personal Devices in the Enterprise by Sybase, Inc. March 16, 2010 - (Free Research) You can't avoid it any longer: Developing a strategy for managing employees’ personal mobile devices. Get this paper and learn how to create a more secure and manageable mobile enterprise. It’s yours, compliments of Sybase. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobility Management for Dummies by Sybase, Inc. March 16, 2010 - (Free Research) In this informative Guide, you'll learn why mobility management and security is vital to your business. Plus, we’ll introduce some of the best solutions available today. Get your guide now, compliments of Sybase. (EBOOK) VIEW ABSTRACT | GO TO

Total Economic Impact™ Of CA Wily Application Performance Management by CA June 02, 2009 - (Free Research) This study examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). Read this report for a discussion of the key findings. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

E-Guide: Windows Mobile security tips for the on-the-go pro series - Part 2 Security tools that can boost Windows Mobile security by Microsoft January 27, 2010 - (Free Research) Security tools that improve Windows Mobile security can be hardto find. Take a look at this list of security tools, as put together by Windows security expert Kevin Beaver. (EGUIDE) VIEW ABSTRACT | GO TO

IT Briefing: Leveraging Rugged Systems to Meet Your Mobile Computing Needs by Dell, Inc. March 01, 2010 - (Free Research) Rugged notebooks have improved tremendously over the past few years and more and more companies are using these durable computers to meet their business needs. This IT Briefing discusses the latest trends and features in using rugged systems for your mobile workforce. (IT BRIEFING) VIEW ABSTRACT | GO TO

E-Guide: Windows Mobile security tips for the on-the-go pro series - Part 3 Free security testing tools by Microsoft January 27, 2010 - (Free Research) To keep up with the security risks that come with mobile devices, you need to know how to test Windows Mobile security, which tools are best for use with Windows-based handhelds and about general mobile device hardening best practices. With these no-cost security testing tools, you can check network security from Windows handheld devices. (EGUIDE) VIEW ABSTRACT | GO TO

Service Management from Reactive to Proactive IT Management by CA and PSR Associates, Inc. February 08, 2010 - (Free Research) This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Ten Essentials for Privileged Account Management by FoxT February 01, 2010 - (Free Research) In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Endpoint DLP Deployment Data Security Tips by Sophos, Inc. February 09, 2010 - (Free Research) Deploying data loss prevention technology on endpoints requires a careful roll-out. In this pocket e-guide, expert Rich Mogull offers five tips, including the need to start slowly with a set of power users and how to manage endpoint discovery. Read on to get more detailed hints and tips. (EGUIDE) VIEW ABSTRACT | GO TO

Plan Now for Licensing Windows 7 by Dell, Inc. and Intel July 22, 2009 - (Free Research) This Forrester Research paper will show you how analyzing your options for upgrading to Windows 7 can save you down the road. One of the first steps IT managers should take is to determine their firm's Windows 7 licensing strategy and how it fits into their broader Microsoft relationship. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Developing a strategy around client manageability by Dell, Inc. and Intel October 05, 2009 - (Free Research) Businesses today struggle to effectively manage clients due to the increase in options available. This podcast explores the top challenges of client manageability. Learn key considerations when developing a strategy around manageability. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Developing a Strategy Around Client Manageability by Dell, Inc. and Intel October 05, 2009 - (Free Research) Businesses today struggle to effectively manage clients due to the increase in options available. This videocast explores the top challenges of client manageability. Learn key considerations when developing a strategy around manageability. (VIDEO) VIEW ABSTRACT | GO TO

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business on the Move: Building a Successful Mobilisation Strategy by Sage (UK) Limited March 16, 2010 - (Free Research) Making your workforce mobile is about making them customer centric 24/7. A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn about the mobile market, benefits of mobility, and practical considerations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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