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The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft March 05, 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight January 15, 2010 - (Free Research) Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Recovery You Can Believe In by i365, A Seagate Company February 04, 2010 - (Free Research) Read this paper to learn how Over 22,000 customers trust and rely on EVault for protection of their mission critical data. They made this decision based on EVault's ability to address their requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Customer Service via the Contact Center and the Web by Microsoft September 01, 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 01, 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc. January 26, 2010 - (Free Research) To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Windows Mobile security tips for the on-the-go pro series - Part 2 Security tools that can boost Windows Mobile security by Microsoft January 27, 2010 - (Free Research) Security tools that improve Windows Mobile security can be hardto find. Take a look at this list of security tools, as put together by Windows security expert Kevin Beaver. (EGUIDE) VIEW ABSTRACT | GO TO

E-Guide: Windows Mobile security tips for the on-the-go pro series - Part 3 Free security testing tools by Microsoft January 27, 2010 - (Free Research) To keep up with the security risks that come with mobile devices, you need to know how to test Windows Mobile security, which tools are best for use with Windows-based handhelds and about general mobile device hardening best practices. With these no-cost security testing tools, you can check network security from Windows handheld devices. (EGUIDE) VIEW ABSTRACT | GO TO

Business Class Social Networking by Cisco Systems, Inc. March 18, 2010 - (Free Research) Should CIOs control the adoption of social networking tools within their organizations or just get out of the way? David Sherry, CISO, Brown University, and Nick Earle, SVP, Cisco share their insights. (VIDEO) GO TO

AirMagnet WiFi Analyzer by AirMagnet, Inc. February 25, 2010 - (Free Research) AirMagnet WiFi Analyzer is the industry "de-facto" tool for mobile auditing and troubleshooting enterprise 802.11a/b/g/n networks. AirMagnet WiFi Analyzer solves end user WLAN issues while automatically detecting security threats and other wireless network vulnerabilities. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Securing the Borderless Enterprise by Websense, Inc. February 04, 2010 - (Free Research) A completely integrated unified security solution will address Web and email security threats associated with new communication and collaboration tools. It will mitigate the risk of losing valuable business data. It will eliminate the complexity of deploying, managing, and maintaining multiple legacy security products. Read on to learn more. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

CDW Security Assessment Tool by CDW Corporation February 09, 2010 - (Free Research) Network security is critical to organizations of all sizes and across all industries. The CDW Security Assessment can help you measure your network security against that of your peers, understand how various security threats can affect your organization, and more. Start your assessment now. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Is SaaS BI the right choice for your organization or department? by Birst March 16, 2010 - (Free Research) In this podcast, learn how Software as a Service (SaaS) business intelligence (BI) tools can be less expensive, easier to deploy and more user-friendly than on-premise BI products, but why many businesses have been reluctant to embrace SaaS BI. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Agent-less Architecture - Beyond Simple Systems Monitoring by Hewlett-Packard Company March 18, 2010 - (Free Research) This webcast explores monitoring challenges that IT pros face.  Gain insight into how to streamline your processes and improve monitoring efficiency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How Technology Unification Delivers the Best Security with the Lowest Total Cost of Ownership by Websense, Inc. February 24, 2010 - (Free Research) This white paper will explain why Websense Essential Information Protection offers the most compelling information security solution available on the market today. We will illustrate how Websense, through unified content analysis, solution architecture, and platform, uniquely addresses five, real-world security scenarios. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sophos Endpoint Assessment Test by Sophos, Inc. January 2010 - (Free Research) The Endpoint Assessment Test is a free tool that scans a computer and assesses whether it is a security risk to your organization. Download it and discover the risks that your company's endpoints are hiding. (TRIAL SOFTWARE) GO TO

E-Guide: Developing and Instituting Corporate Mobile Device Policies by BlackBerry April 2008 - (Free Research) To learn how to develop appropriate policies for your organization and how to enforce them with mobile security and management tools, read this expert series of tips written by Mark Tauschek. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Security Solutions - Integrated or Compatible? by McAfee, Inc. July 2007 - (Free Research) Security solutions that are truly integrated can bring clear benefits in terms of reducing management costs and improving overall security, even when using multiple vendors. But not every solution that claims to be integrated actually is. Read this paper to learn more about integrated security solutions and how to cut through the marketing hype. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SIMs and Identity Management: Creating a New Security Paradigm by ArcSight, Inc. March 2010 - (Free Research) In this video, Randall Gamby explains the issues when marrying SIM and IAM for a cohesive solution and discusses solutions and key points that security pros must consider when merging SIM and IAM technologies. (VIDEO) VIEW ABSTRACT | GO TO

ESET NOD32 Antivirus 4 Trial by ESET November 2009 - (Free Research) Enjoy Fast, Effective, and Easy to use Internet Security. Receive a FREE Trial of a fully integrated security solution which includes Antivirus and Antispyware all managed through Remote Administrator. Click "View Now" to request a complimentary ESET NOD32 Antivirus 4 Business Edition. (DEMO) VIEW ABSTRACT | GO TO DEMO

Understanding and Selecting a Database Assessment Solution by Application Security, Inc. February 2010 - (Free Research) In this analyst report, Securosis’ Adrian Lane explores the inner workings of assessment tools and the business value they provide, and will make specific recommendations on evaluating, purchasing, and deploying Database Assessment. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Oracle Database 11g Application Development by Oracle Corporation June 2007 - (Free Research) Application development organizations have a wide variety of programming languages and technologies to choose from. In this white paper learn how Oracle Database 11g delivers a highly productive and powerful set of application development tools. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Windows Mobile security tips for the on-the-go pro series - Part 1 Windows mobile security: Get it locked down by Microsoft January 2010 - (Free Research) Security for Windows Mobile is a very real concern that cannot be ignored. Learn about the risks connected with mobile devices and some organizational must-haves in this tip. (EGUIDE) VIEW ABSTRACT | GO TO

BT Embraces Web 2.0 with Blue Coat Systems by Blue Coat December 2008 - (Free Research) Read this case study to learn how BT selected Blue Coat ProxySG for its flexibility in combining user and application visibility, with extremely granular levels of security and control, to enforce rules that allowed undisruptive use of recreational applications and safe access to sites previously considered off-limits, such as MySpace. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

VoIP Solution Brief by SonicWALL January 2009 - (Free Research) When working optimally, VoIP can provide businesses with several advantages over traditional phone services. However, there are two basic obstacles confronting administrators in maintaining optimal VoIP operations: security and quality of service (QoS). Learn more about these obstacles and how to overcome them. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

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