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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expanding BI's Role by Including Predictive Analytics by SAP America, Inc. January 29, 2010 - (Free Research) This paper discusses how the benefits of BI can be complemented when combined with predictive analysis. Specifically, more insight can be gained, and even better decisions can be made, by coupling business-relevant information with an easy-to-use predictive analytics solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introduction to Data Mining by MicroStrategy Incorporated June 30, 2010 - (Free Research) This research paper defines data mining in technical and business terms, exploring the process from the predictive modeling stage through to real-world applications. Read this paper for insights into the integration of data mining with business intelligence, useful data mining algorithms, and the role of Predictive Model Markup Language (PMML). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Accelerators for Putting Analytics to Work with Business Rules by FICO March 09, 2010 - (Free Research) While predictive analytics can improve business results, bringing that power to bear on transactional systems has historically been difficult. The use of a business rules management system to implement analytic models can generate more value. Learn seven best practices for using business rules to put analytics to work more effectively and rapidly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM and SPSS: Analytics for Everyone by IBM October 05, 2009 - (Free Research) IBM's acquisition of SPSS broadens the support network for SPSS users and offers IBM Cognos users a predictive analytics platform. This paper shows why business analytics may be used by everyone in the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Criteria to Consider When Embedding BI by Tableau Software August 16, 2010 - (Free Research) Though there’s no simple answer to “buy or build,” there are criteria — seven, in fact, that can guide you to make a well informed decision. This paper helps you identify and evaluate each one. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco IP Phone Features by Global Knowledge February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Value Enhancement: Linking Strategy & Operations for Better Loyalty and Margins by SAP America, Inc. September 02, 2010 - (Free Research) CVE is a predictive, adaptive approach to linking front and back office functions through the prism of advanced business intelligence and analytics. Read this paper to learn how to link strategy and operations with CVE for better customer loyalty and margins. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ten Reasons Why Everyone Should Consider MergePoint Infrastructure Explorer Software by Emerson Network Power August 09, 2010 - (Free Research) With MergePoint® Infrastructure Explorer software, you can quickly realize the benefits of predictive simulation and modeling for every device in your data center. The innovative user interface delivers detailed visual information that expedites day-to-day operations and planning activities while reducing the time to respond to issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategic Considerations for Evaluating Enterprise Performance Management Solutions by IBM October 22, 2009 - (Free Research) Read this paper to learn about current market trends in Enterprise Performance Management solutions. There are many investment strategies organizations must evaluate in order to best take advantage of the technological innovations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for a Data Warehouse on Oracle Database 11g by Oracle Corporation January 19, 2009 - (Free Research) In order to ensuring the EDW will get the optimal performance and will scale as your data set grows you need to get three fundamental things correct, the hardware configuration, the data model and the data loading process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get Analytics Right from the Start by Sybase, Inc. August 05, 2010 - (Free Research) Whether or not analytics should become an integral part of an organization’s planning and decision-making seems to be beyond question However, at what level, for what purpose and how to go about deploying analytics are questions that each organization needs to answer for itself. These questions are the focus of this paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TDWI Checklist Report: Data Requirements for Advanced Analytics by SAS Institute Inc. April 07, 2010 - (Free Research) This checklist lists and explains data requirements that are unique to advanced analytics. This report focuses on the data requirements of advanced analytics so organizations may become better equipped to populate a data warehouse or analytic database with data and data models that ensure the success of advanced analytic applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Explore Your Business at the Speed of Thought by SAP America, Inc. February 01, 2010 - (Free Research) This paper explores the problems of bringing BI to everyone in the enterprise without heavily relying on IT, and presents a solution for this very problem. Read on to learn how SAP® BusinessObjects™ Explorer solution will solve your BI visibility problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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