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Delivering Customer Service via the Contact Center and the Web by Microsoft September 01, 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Whitepaper - Simplifying Disaster Recovery (DR): One-Button Failover/Failback for Combined Physical/Virtual Data Centers by FalconStor Software February 11, 2010 - (Free Research) The FalconStor® Continuous Data Protector (CDP) solution can be deployed in conjunction with VMware vCenter Site Recovery Manager. This unique implementation dramatically speeds both processes and reduces costs while ensuring achievement of recovery time objectives (RTO). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deduplication Enabled Disaster Recovery: An Overview of the Breakthrough ProtecTIER Replication Offering by IBM by IBM August 11, 2009 - (Free Research) This paper describes the native replication feature of ProtecTIER®, IBM’s enterprise-class deduplication solution, and demonstrates that deduplication-enabled replication provides dramatic improvements to Disaster Recovery operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online Training Case Study by SyberWorks, Inc. December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

eDiscovery Compliance and Its New Requirements:  The IT Manager’s Guide to 100% Compliance by Symantec Hosted Services October 2009 - (Free Research) Email is discoverable and may be used as evidence in court. The US federal court system clarified eDiscovery rules and requirements with the amended Federal Rules of Civil Procedure (FRCP). Some 30 states and Canada’s provincial courts have followed suit. Learn more about eDiscovery challenges imposed by North American regulations in this paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Meeting Compliance Objectives in SharePoint® by AvePoint, Inc. February 2009 - (Free Research) This document is intended to aid IT administrators and other stakeholders responsible for managing SharePoint deployments, in planning and implementing a comprehensive, reliable, and efficient compliance strategy appropriate to their organizational needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidating Multiple SQL Server 2000 systems using Hyper-V by Dell Inc., Microsoft and AMD September 2009 - (Free Research) This document covers the key overall concepts and procedures you need to setup and configure your Hyper-V platform. It reviews in detail the approach that PT and Dell recommend for a tested and validated installation of Windows Server 2008 and Hyper-V. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

OpenBench Lab Report: Better Data Protection for VMware vSphere by Veeam Software February 2010 - (Free Research) This white paper focuses on how IT professionals can achieve better VMware vSphere data protection through unified backup and replication to significantly simplify sophisticated IT backup and recovery procedures in virtual environments that include both ESX and ESXi hosts to meet service level agreements with aggressive RTO and RPO requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidating Service Provider Points of Presence Using Virtualization to Optimize and Consolidate Networks by Juniper Networks, Inc. March 2010 - (Free Research) This white paper outlines the challenges that service providers are facing in the points of presence (POP), and presents the results of the NSP study quantifying the operational and capital savings possible through POP consolidation with virtualization. Read this white paper to learn how to improve the efficiency of POPs through virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eGuide: Meshing Virtual Machine and Physical Systems Management by Dell and Microsoft December 2008 - (Free Research) This paper explains, how to provide adequate network redundancy and isolation, adaptive automation practices for high availability and the best tools to eliminate separate virtual and physical management structures. (EGUIDE) VIEW ABSTRACT | GO TO

Your Enterprise Database Security Strategy 2010 by Guardium, an IBM Company July 2009 - (Free Research) Database security is the last line of defense, so it deserves greater focus on the protection of private data from both internal and external attacks than IT pros have traditionally given it. Read this paper to learn what steps you can take to improve database security in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Paper-Free AP with SAP® Solutions: Automated Processing of Vendor Invoices by Esker Inc. January 2010 - (Free Research) Businesses running SAP solutions still employ paper-driven Accounts Payable processes. As a result, they are limited in their ability to minimize per-invoice costs, improve productivity, and prevent duplicate invoices. Read this paper to learn about the unique value of a comprehensive platform to streamline Accounts Payable processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BlackBerry HIPAA Compliance by BlackBerry November 2006 - (Free Research) Non-compliance with HIPAA can affect the integrity and security of an organization's entire IT system. Read this paper to learn how combining technologies with security policies can help your organization reduce the risks associated with mobile devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Communications in Emergency Situations: Mobile Business Continuity Planning Solutions That Help Mitigate Risks and Improve Responsiveness to Emergency Situations by BlackBerry January 2007 - (Free Research) This white paper addresses the ways in which organizations can ensure preparedness by deploying wireless software solutions based on the BlackBerry Enterprise Solution and BlackBerry applications from Wallace Wireless. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Change Management Best Practices for the Engineering and Construction Industry by Oracle Corporation April 2009 - (Free Research) The purpose of this white paper is to highlight best practices of identifying and managing changes that might occur on a construction project, and provide a process to effectively manage changes on construction projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Decision Checklist: Messaging Security by Guidance Software, Inc. March 2010 - (Free Research) Read this paper to learn how companies face complicated buying decisions when it comes to buying messaging security, the most important being whether to go with an on-premise solution, a SaaS offering in the cloud, or both. (EGUIDE) VIEW ABSTRACT | GO TO

The Nature of a Smart Data Center Transformation by Panduit March 2010 - (Free Research) In this podcast, hear from an industry expert as he discusses today's data center challenges and a flexible, end-to-end solution for the physical infrastructure that drives operational efficiency and financial advantages, allowing businesses to minimize risk and heighten agility. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Presentation Transcript: Conquering Your Top 5 Virtualization Management Headaches by Zenoss Inc. March 2010 - (Free Research) In this presentation transcript, learn how to handle the management challenges that come with a virtualized environment. Find out how to address your top five virtualization issues, including effectively monitoring resource performance and availability. Discover ways to minimize data center disruptions for optimal performance. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Hitachi IT Operations Analyzer Software: Smart and simple data center performance and availability monitoring by Hitachi Data Systems June 2009 - (Free Research) Designed to help you streamline IT operations, improve customer service levels, reduce total cost of ownership (TCO) and boost efficiencies, the IT Operations Analyzer is easy to deploy and manage across the data center without specialized training or knowledge. (DATA SHEET) VIEW ABSTRACT | GO TO

Hitachi IT Operations Analyzer - Topological List View Enhances Ability to Monitor Complex IT Systems by Hitachi Data Systems April 2009 - (Free Research) For many midsized and large businesses, IT infrastructure is more than just the data center - it is what runs the business. Ensuring that mission critical systems perform efficiently and reliably amid the complexity of multivendor, multiplatform infrastructures can become an insurmountable task without the right tools. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Green Networking in the Data Center by Arrow/HP ProCurve January 2010 - (Free Research) This paper provides an overview of the challenges faced in today’s data centers; addressing the issues surrounding data center power, cooling and efficiency,with an emphasis on how specific networking tools and strategies can help address these issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Storage Networking for your Efficient Data Center with Dell EqualLogic PS6010 by Dell, Inc. March 2010 - (Free Research) This podcast outlines how to converge storage traffic onto a common, unified data center with 10 gigabit ethernet (10GbE). The benefits of this conversion include lower costs, easier deployment and greater flexibility and performance within the storage network.  Listen to this podcast to learn more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Data Center & Infrastructure Management- Six Steps to Improving Your IT Infrastructure by CA and PSR Associates, Inc. March 2010 - (Free Research) This white paper is intended to provide a framework for your process improvement efforts, especially regarding data center and infrastructure management. It will provide you with a better understanding of infrastructure management and suggest an intelligent approach to making smart investments in a difficult economic environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage Networking for your Efficient Data Center with Dell EqualLogic PS6010 by Dell, Inc. March 2010 - (Free Research) This webcast outlines how to converge storage traffic onto a common, unified data center with 10 gigabit ethernet (10GbE). The benefits of this conversion include lower costs, easier deployment and greater flexibility and performance within the storage network.  Download this webcast to learn more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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