Service Organization Management | Business Process Management (BPM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Intelligence Solutions | Availability, Performance and Problem Management | Contact Center Management | Customer Self-service/ e-Self Help | Service Oriented Architecture (SOA) | Enterprise Data Protection and Privacy | Enterprise Performance Management/ Balanced Scorecard

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Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation by Hewlett-Packard Company February 08, 2010 - (Free Research) This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to ensure data privacy compliance in the application testing environment by Compuware Corporation October 20, 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Customer Service via the Contact Center and the Web by Microsoft September 01, 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Evaluating The Cost of Ownership of IT Service Management Solutions: Lessons Learned from Real-Life Implementations by Hewlett-Packard Company February 08, 2010 - (Free Research) This report is based on a series of in-depth interviews conducted by Dimensional Research. The goal of this study was to evaluate real-life experiences implementing the most current versions of HP Service Manager and BMC Remedy—the leading ITSM solutions— in order to understand the differences in long-term cost of ownership. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency by BMC Software, Inc. November 03, 2009 - (Free Research) To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Standard Approach to Process Documentation by Lombardi Software December 21, 2009 - (Free Research) Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Five Myths of Agile Development by VersionOne Inc. September 2008 - (Free Research) In this white paper, you will gain insight into five myths commonly associated with agile development. Explore what agile development is in reality, what it is not, and the true benefits of transitioning to agile methods in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workflow vs BPM 2009 by Lombardi Software December 2009 - (Free Research) Read this paper to learn what the key differences between workflow engines and BPM suites are and how BPM suites can provide benefits to your organization that workflow engines can’t. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is SaaS BI the right choice for your organization or department? by Birst March 2010 - (Free Research) In this podcast, learn how Software as a Service (SaaS) business intelligence (BI) tools can be less expensive, easier to deploy and more user-friendly than on-premise BI products, but why many businesses have been reluctant to embrace SaaS BI. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

DataCore Software: IDC on Removing Storage-Related Barriers to Virtualization by DataCore Software Corporation July 2009 - (Free Research) Virtualization is among the technologies that have become increasingly attractive in the current economic climate, with good reason. Organizations are implementing virtualization solutions to obtain several functional benefits. But achieving these can be challenging. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Five Reasons Why System i (IBM iSeries) High Availability Solutions Should Be Considered in Smaller Organizations by Vision Solutions April 2008 - (Free Research) This white paper will provide a review of the core causes and costs of both planned and unplanned downtime and will then provide a detailed discussion of current options for High Availability and Disaster Recovery solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advice from the Trenches: How Running a Global Organization in the Cloud Delivers Real Benefits to the CFO by Intacct Corporation March 2010 - (Free Research) This paper discusses the benefits of moving to the cloud, including real ROI and lower total cost of ownership. Read this paper to learn more about the benefits your company could experience by moving to the cloud and learn some helpful hints for choosing a SaaS vendor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Delivering Better Software Faster with ALM by IBM December 2009 - (Free Research) This paper outlines the steps that organizations must take to improve their systems and software development processes, including key best practices. It discusses solutions for unifying fractured, global development groups with existing infrastructures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Meeting the Challenges of Virtualization Security: Server Defense for Virtual Machines by Trend Micro August 2009 - (Free Research) The advantages of virtualization are balanced by increased risk exposure as virtual systems in your datacenter face many of the same security challenges as your physical servers. This paper discusses the Trend Micro coordinated approach to server defense for virtual machines. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Patch Management: A Practical Guide to Building an Effective Patch Management Process by Dell India March 2010 - (Free Research) This guide will assist individuals who have been assigned the task or have identified the need to establish a patch management strategy. It details methods and approaches to effectively implement a sound patch management process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making Adaptive Networks a Reality by Arrow/HP ProCurve February 2010 - (Free Research) Too often, even IT-savvy executives make the mistake of treating a network as simply "plumbing" for moving data around. In an era of fast-paced global competition, this mistaken approach to networking can be disastrous. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WAN Governance Executive Primer by IPANEMA TECHNOLOGIES February 2010 - (Free Research) Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Step Up Your Strategy – Fine-Tune Use of Storage Availability Processes as a Part of a Business-Continuity Plan by CDW Corporation September 2009 - (Free Research) Business continuity (BC) and disaster recovery (DR) should be major components of any risk-management strategy. After all, no business wants to be caught unprepared for unforeseen events such as floods, fires, terrorist attacks, power outages or other disturbances. That's why planning and regularly testing BC and DR programs is essential. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting Data in the Context of Enterprise Infrastructure Consolidation and Data Growth: The Rise of New Technologies by EMC March 2010 - (Free Research) While organisations have worked to reduce IT footprint, they must balance the need to improve resource utilisation with more efficient protection and recovery capabilities, all in the face of increasing capacity pressures.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Succeeding with New Procurement Strategies by SAP America, Inc. March 2010 - (Free Research) Get the results of a 2009 SAP survey in which over 200 procurement executives reveal what procurement strategies are working for their organizations in today's challenging economy and what they envision for the future of procurement. Results are analyzed by industry and company size. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Zero-Time Upgrades to Oracle Database 11g Using Oracle GoldenGate by Oracle Corporation February 2010 - (Free Research) Organizations can upgrade or migrate to Oracle Database 11g with zero downtime. Using Oracle GoldenGate’s real-time data integration and replication capabilities, businesses can perform rolling upgrades, manage partial or phased migrations and upgrades, conduct data verification, and implement a reliable failback strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Primer for IT and Business Decision Makers: Understanding the Planning and Deployment Requirements of Today’s Software-as-a-Service Solutions by SAP September 2008 - (Free Research) Organizations are facing growing business challenges as a result of intensifying market trends. In response, THINKstrategies is finding a growing number of organizations of all sizes are investigating and adopting on-demand Software-as-a-Service (SaaS) alternatives to traditional, on-premise systems to meet their changing business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Secret of Migration Success: Developing an Effective Migration Strategy by Forsythe November 2009 - (Free Research) In this report, we examine the pressing need within organizations and businesses for migration to advanced platforms, as well as the businessbuilding opportunities companies can leverage from the transition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Expert Tips for Disaster Recovery Planning by Vision Solutions February 2010 - (Free Research) Read this expert Pocket E-Guide, brought to you by Search400.com and Vision Solutions, to discover how to develop an effective disaster recovery plan within your organization. Also explore the gap between today’s disaster recovery visions and the reality of many disaster recovery plans. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

SharePoint E-Zine - Volume 18: Tips and Tricks for Electronic Content Management by SearchWinIT February 2010 - (Free Research) Organizations with growing volumes of data are using the Enterprise Content Management capabilities in SharePoint to gain a strategic advantage. Find out how to get the most out of SharePoint's ECM functionality to take your organization to the next level. (EZINE) VIEW ABSTRACT | GO TO

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