IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Process Outsourcing | Data Center Management | Workflow Automation | Operational BI | Virtualization | Mobile Device Management | Enterprise Information Integration/ Metadata Management | Technology Outsourcing | Application Management and Maintenance

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Managing Data Center Configuration Management Using Microsoft System Center by Microsoft Corporation India Pvt Ltd December 15, 2008 - (Free Research) Read this data sheet to learn how the Microsoft System Center server configuration management solution is designed to support data center managers as they deal with increasing resource and management challenges. (DATA SHEET) VIEW ABSTRACT | GO TO

Benefits of Outsourcing with Verio by Verio January 29, 2010 - (Free Research) Leveraging an experienced IT infrastructure service provider like Verio, off-loads the time, resources, and attention to non-core business functions. Read this whitepaper to learn 10 key benefits of outsourcing your IT infrastructure or SaaS platform with Verio. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Success Story: Polyglass USA Inc. by itelligence, Inc. March 08, 2010 - (Free Research) Polyglass, a construction materials company, experienced revenue growth of 350% over the past four years. To support this growth, Polyglass implemented SAP. Yet, Polyglass executives worried about hosting and support. Read this success story to learn how Polyglass’ SAP implementation gave them previously unrealized capabilities and support. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Sybase Raises the Bar on Database Replication: Offerings Focus Strongly On Performance, Reliability, and Heterogeneity by Sybase, Inc. July 31, 2009 - (Free Research) This report presents all the features and functionality of the Sybase Replication Server, such as support for real time, bi-directional movement of data, conflict resolution, optimized resource utilization, and heterogeneous data sources. Read this report to learn all the advantages that the Sybase Replication Server can have for your organization. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Dimension Data Helps CommVault Create Integrated Global Contact Center and Maintain Top Performance Leveraging Uptime Powered by Cisco Services Support by Dimension Data February 25, 2010 - (Free Research) In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Achieving Service Excellence Across The Enterprise by Numara Software February 01, 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft March 05, 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent June 09, 2009 - (Free Research) As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How ASG's MetaCMDB Strategy Enables More Effective BSM by ASG Software Solutions February 22, 2010 - (Free Research) This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The When, Why and How of ERP support for LEAN by SYSPRO - Canada February 15, 2010 - (Free Research) LEAN Manufacturing is a powerful approach used by manufacturing companies to drastically improve manufacturing processes. In the business world, it is appropriate to ask how LEAN and ERP interact - if at all. This white paper clarifies the situations where ERP supports LEAN, the benefits of this support and why it only applies to some situations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ER/Studio 8.0 - Database management for the Enterprise by Embarcadero Technologies, Inc. May 14, 2009 - (Free Research) Database architects and administrators need to discover, document, and re-use data assets; reverse-engineer, analyze, and optimize existing databases; and design to comply with regulatory requirements and organizational standards. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

FACTS ADMIN - Advanced Technologies for Expert Health Claims Management by Ebix Health, Inc. January 2004 - (Free Research) FACTS ADMIN is a fully automated, real-time policy administration system - with support for membership enrollment and eligibility management, premium administration, accounts payable, and administration of broker commissions. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Next Generation Backup and Recovery by Sun Microsystems and Symantec December 2009 - (Free Research) In this informative webinar you will learn how Symantec and Sun combine their technologies and expertise to deliver breakthrough backup and recovery solutions that reduce both cost and complexity while increasing IT's capability to protect critical business data and minimize business disruptions during recoveries. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Integrating Privileged Accounts with Existing Infrastructure by Novell Inc. December 2009 - (Free Research) In this special video presentation, Burton Group's point person for authentication, Senior Analyst Mark Diodati, drills into the new organizational needs and evaluates the current crop of authentication technologies. (VIDEO) VIEW ABSTRACT | GO TO

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AirMagnet WiFi Analyzer by AirMagnet, Inc. February 2010 - (Free Research) AirMagnet WiFi Analyzer is the industry "de-facto" tool for mobile auditing and troubleshooting enterprise 802.11a/b/g/n networks. AirMagnet WiFi Analyzer solves end user WLAN issues while automatically detecting security threats and other wireless network vulnerabilities. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc. January 2010 - (Free Research) To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting Ready for Microsoft Windows Server 2008 by Dell, Inc. April 2008 - (Free Research) Read this article to learn about the many capabilities and benefits of Microsoft Windows Server 2008 and how Dell products can help simplify the migration to this new operating system. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

BPM Taxonomy Whitepaper - Dan Woods - Sponsored by SAP and Accenture by SAP America, Inc. March 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximize Your Investment in Java Applications by Sun Microsystems, Inc. October 2009 - (Free Research) In this paper, we explore Sun's Java for Business offering: what it provides; the flexible options available for developers and businesses; how enterprises are using Java for Business today; and guidance on how to get started. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next-Generation High-Speed Transport Systems for Smart Data Center and Enterprise Networking by Panduit January 2010 - (Free Research) This white paper discusses how the next-generation PANDUIT® TX6A™ 10GIG™ UTP Copper Cabling System utilizes innovative cable matrix tape technology and advanced connector compensation techniques to yield revolutionary channel performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Authority Password Self-Service Version 4.1.1 - Free 30 Day Trial! by ScriptLogic Corporation April 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Excelling at Enterprise Carbon Management and Sustainability: An Executive Business Frameworkfor Sustainability 2.0 by SAP America, Inc. March 2010 - (Free Research) This paper describes the market drivers (intelligent operational efficiency, competitive differentiation, sustainable growth) for enterprise carbon management and how companies are implementing strategies to address these current and future developments of next-generation sustainability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst Webcast with Merv Adrian: Leverage your Data Assets Across the Global Enterprise by Sybase, Inc. March 2010 - (Free Research) As IT infrastructures grow more complex there is a need for data to be synchronized, integrated, consolidated, and migrated. Watch this webcast to learn about the critical issue of data integration environments in the enterprise and how Sybase can help your organization meet its data replication, data movement and real-time reporting needs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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