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TechWiseTV: Pushing the Boundaries of Collaboration by Cisco Systems, Inc. October 28, 2009 - (Free Research) The increasing ubiquity of network access and connected devices has created unprecedented opportunities to improve collaboration. This episode of Cisco TechWiseTV looks at how businesses are turning to technology to foster better collaboration inside and outside the company. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Syberworks Learning Management System Product Suite by SyberWorks, Inc. March 01, 2008 - (Free Research) This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco IP Phone Features by Global Knowledge February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online Training Case Study by SyberWorks, Inc. December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Application Delivery Networks -- Enabling Video Ready Networks by Blue Coat October 2009 - (Free Research) This paper takes a look at some of the advantages of video conferencing in terms of both cost savings and time savings, explains some of the problems and challenges in making video conferencing work, and gives advice for making the network ready to accommodate video conferences. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Configuring and Using IBM i's Auditing Functions by PowerTech March 2010 - (Free Research) Did you know that IBM i includes powerful auditing features? In fact, our own class-leading audit reporting solution leverages the information captured by this facility. Join this webinar-based on content presented at the 2009 COMMON conference-to learn about activating and configuring IBM i's built-in auditing capabilities. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Information Security Magazine - February 2010: Under Control by Information Security Magazine February 2010 - (Free Research) Feature articles this month cover bringing data loss prevention coverage to mobile endpoints, readers’ security priorities and top investments for 2010, and new compliance mandates in Massachusetts and Nevada that signal a new generation of data protection laws. Read on for these great articles and more. (EZINE) VIEW ABSTRACT | GO TO

Cloud: Practical Advice for Taking the Next Steps - Americas by Hewlett-Packard Company March 2010 - (Free Research) By attending this complimentary, interactive, virtual conference, you will receive the latest independent expert insight and best practices to determine how to properly implement cloud at your organization and achieve all the benefits this technology offers... (VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

Cloud: Practical Advice for Taking the Next Steps - EMEA by Hewlett-Packard Company March 2010 - (Free Research) By attending this complimentary, interactive, virtual conference, you will receive the latest independent expert insight and best practices to determine how to properly implement cloud at your organization and achieve all the benefits this technology offers... (VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

Cloud: Practical Advice for Taking the Next Steps by Hewlett-Packard Company March 2010 - (Free Research) By attending this complimentary, interactive, virtual conference, you will receive the latest independent expert insight and best practices to determine how to properly implement cloud at your organization and achieve all the benefits this technology offers... (VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

Proven Strategies for Successfully Deploying An Electronic Health Records Solution by Kofax, Inc. September 2009 - (Free Research) This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Get More Value from Audio Conferencing by Citrix Online September 2009 - (Free Research) Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Information Security Magazine - March 2010: Linking ‘Who’ and ‘What’ by Information Security Magazine March 2010 - (Free Research) This month’s cover story, “Linking ‘Who’ and ‘What’”, explains the new trend of joining SIM and IAM strategies to tie system vulnerabilities and policy violations to the user activity that causes them. Other articles in this month’s issue cover topics such as security management, vulnerability assessment, compliance, and more. (EZINE) VIEW ABSTRACT | GO TO

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc. February 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Understanding Data Location is Imperative for Data Loss Prevention by Guidance Software, Inc. February 2010 - (Free Research) Today's challenge is that critical sensitive data is now stored in a digital format. The physical access controls are now near redundant, and new mechanisms have had to be put in place. Read this paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VoIP Vulnerabilities by McAfee, Inc. March 2010 - (Free Research) The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc. February 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry December 2009 - (Free Research) Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Merging Mobility with Unified Communications by BlackBerry August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Desktop Authority Password Self-Service Version 4.1.1 - Free 30 Day Trial! by ScriptLogic Corporation April 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company October 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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