Work Order Management | Wireless Technologies and Mobile Computing | Mobile Device Management | Mobile Field Sales/ Wireless Connectivity | Data and Application Distribution | Enterprise Resource Planning (ERP) | Enterprise Information Integration/ Metadata Management | Application Integration | Usage Management and Monitoring | Electronic Bill Presentment and Payment (EBPP) | Fraud Detection & Prevention

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Repair Technicians Switch from Paper to Mobile Workforce Management Solution by BlackBerry December 01, 2009 - (Free Research) AIS Construction Equipment (AIS), a heavy construction equipment dealership that sells, rents and repairs machinery, was challenged to automate work orders completed by service technicians who repair heavy equipment to accelerate the billing cycle, follow up on sales leads and improve customer service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Challenge to Achieve Perfect Order Management by SAP America, Inc. January 23, 2009 - (Free Research) Superior order management can be a competitive edge across the board, improving customer satisfaction and retention as well as your bottom line and top line. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

BlackBerry Solution Helps Municipality Become Model of Facilities Management by BlackBerry December 01, 2009 - (Free Research) The City of Hamilton deployed NOMAD, an application from Horizant, for BlackBerry smartphones, which mobilizes the way facilities management is handled. The solution is designed to automatically push out work orders from the City of Hamilton's back-end database which are then received by tradespeople on their BlackBerry smartphones. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Windows Manufacturer Wins on BlackBerry by BlackBerry February 18, 2009 - (Free Research) Centra Windows Ltd. was looking to replace a paper system for dispatching and managing work performed by window installation field staff with an automated solution that is more efficient and easily tracked and reflects the optimized processes developed by the business. Read about the features and business benefits of their BlackBerry solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Understanding and Managing Supply Chain Risk by SAP America, Inc. January 01, 2006 - (Free Research) Download this white paper and explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance. Learn how identifying and profiling risk variables, quantifying risk and using IT solutions can create higher resilience for supply chain management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Infor - ERP VISUAL by Infor September 2008 - (Free Research) Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations. (DEMO) VIEW ABSTRACT | GO TO DEMO

Effective Risk Management in a Collaboration Driven Enterprise by AvePoint, Inc. August 2008 - (Free Research) How will platform and content access interruptions affect productivity, revenue, and compliance-related exposure? This document will analyze common consequences of such interruptions and discuss why successful SharePoint deployments require effective management, vigorous protection, diligent compliance protocols, and continuous availability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bankinter turns to Intel® Core™2 Processor with vPro™ technology to strengthen IT services support for desktop PCs by Intel Technology Provider May 2008 - (Free Research) Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Combine SIM and IAM for Forensic Incident Response by ArcSight, Inc. March 2010 - (Free Research) Security Information Management systems (SIMs) and Identity and Access Management systems (IAMs) were originally conceived to work independently. The idea of merging the two technologies can be daunting. Read this expert tip to learn how to integrate SIM and IAM into an incident response tool that is greater than the sum of its parts. (EGUIDE) VIEW ABSTRACT | GO TO

Solutions Guide: Business Ready Configurations for Data Center Virtualization by Dell and VMware July 2009 - (Free Research) Business Ready Configurations for Virtualization are pre-configured, easy to order, bundled solutions that include Dell PowerEdge™ blade servers, Dell EqualLogic™ SAN, and VMware vSphere™. This white paper provides a detailed reference architecture for the Business Ready Configurations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making Virtual Infrastructures Highly Available by Dell and Microsoft May 2009 - (Free Research) In this chapter of the "Introduction to Virtualization E-book" we will look at how to protect production workloads running in a virtual environment as well as off load this work to a stand-by host if needed. (EBOOK) VIEW ABSTRACT | GO TO

Nota Fiscal Compliance in Brazil : On Demand Service Lowers Risk and Costs by Crossgate February 2010 - (Free Research) According to a new law, Brazilian companies must now comply with Nota Fiscal Eletronica (NF-e). This will gradually replace hard-copy nota fiscals with an electronic counterpart. Since most systems were not designed for such extensive regulation, many companies find it best to leverage a service provider to manage this as an outsourced service. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Complying with Brazil’s Nota Fiscal Electronica (NF-e) by Crossgate February 2010 - (Free Research) According to a new law, Brazilian companies must now comply with Nota Fiscal Eletronica (NF-e). This will gradually replace hard-copy nota fiscals with an electronic counterpart. Since most systems were not designed for such extensive regulation, many companies find it best to leverage a service provider to manage this as an outsourced service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Technology Unification Delivers the Best Security with the Lowest Total Cost of Ownership by Websense, Inc. February 2010 - (Free Research) This white paper will explain why Websense Essential Information Protection offers the most compelling information security solution available on the market today. We will illustrate how Websense, through unified content analysis, solution architecture, and platform, uniquely addresses five, real-world security scenarios. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry December 2009 - (Free Research) Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Beyond Boundaries: Gaining Competitive Advantage in a Global Economy - A Joint SAP and Crossgate Paper by Crossgate February 2010 - (Free Research) In today’s global economy, businesses are finding that traditional strategies for growth are no longer sufficient. This paper discusses challenges and opportunities related to business network transformation, best practices for leveraging a business process platform, the benefits of partnering with a Business-Ready Network and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Three Easy Ways to Achieve and Understand WAN Acceleration with TCP Applications by Global Knowledge February 2010 - (Free Research) Software developers write code to power applications that drive today's businesses. Whether you are looking at ubiquitous applications such as Microsoft Word or your own in-house software, chances are that they are not very WAN-friendly. The focus of this paper is to highlight the TCP protocol's shortcomings for WAN transmission purposes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TrueCommerce Case Study: TrueCommerce’s Fast, Easy Integration and Simplicity of Use Impresses AFC and BioLogic by TrueCommerce, Inc. February 2010 - (Free Research) In this case study learn how one company deployed a simple, easily integrated and cost-effective EDI solution to interface with existing Microsoft Dynamics® SL ERP software. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling by BMC Software, Inc. April 2009 - (Free Research) Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TrueCommerce Case Study: Familiarity, Fast Implementation and Lower Cost Make TrueCommerce’s EDI Solution an Easy Choice for Mobi Technologies by TrueCommerce, Inc. February 2010 - (Free Research) This case study discusses how Mobi Technologies installed a cost-effective and easy-to-use EDI solution that fulfills trading partner requirements and is compatible with an updated Microsoft Dynamics™ GP 10.0 business system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Solving the Fax-to-Order Problem by Esker Inc. May 2009 - (Free Research) This webinar looks at the problems of inbound fax sales orders and many of the coping mechanisms we have all devised. It examines some of the failures and successes that others have found by introducing automation to help drive productivity, boost customer service, and ultimately increase profit revenue. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Learn to Improve SAP Order Management and Retain Customers in Today’s Tough Economy by Esker Inc. July 2009 - (Free Research) This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TrueCommerce Case Study: TrueCommerce’s EDI System Dramatically Improved CASMED’s Order Processing Productivity by TrueCommerce, Inc. February 2010 - (Free Research) Read this case study to learn how to deploy an easy-to-use, well-supported and cost-effective EDI solution to interface with an existing Microsoft Dynamics™ GP business system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap by Advent Software, Inc January 2009 - (Free Research) This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them. (WHITE PAPER) GO TO WHITE PAPER

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