Customer Relationship Management (CRM) | Customer Service (General) | Customer Data Integration | Customer Experience Management (CEM) | Business Intelligence Solutions | Customer Interaction Management | Customer Information Management/ Customer Databases | Business Process Management (BPM) | Data Center Management | Disk-based Backup & Storage/ RAID

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5 Steps to Building Your Pattern-Based Strategies by FICO December 24, 2009 - (Free Research) In this webinar, learn how you can use business rules to rapidly respond to discovered relationships between data and performance. You will learn why strategies need to adapt to new conditions and how business process automation can benefit from updated business rules to effect change and manage exception cases. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Infor CRM Epiphany for Insurance by Infor CRM July 01, 2009 - (Free Research) The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. (BROCHURE) VIEW ABSTRACT | GO TO

Consolidating Service Provider Points of Presence Using Virtualization to Optimize and Consolidate Networks by Juniper Networks, Inc. March 16, 2010 - (Free Research) This white paper outlines the challenges that service providers are facing in the points of presence (POP), and presents the results of the NSP study quantifying the operational and capital savings possible through POP consolidation with virtualization. Read this white paper to learn how to improve the efficiency of POPs through virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Review Guide by Global Knowledge May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Data Services in SOA using ODI Suite by Oracle Corporation February 01, 2009 - (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex, business data is for the businesses that rely on it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategic and Technical Considerations for Accurate Forecasting and Sales Planning by Red Hat January 19, 2010 - (Free Research) Read this case study to learn how IBM Global Business Services leveraged its electronics and automotive industry expertise to design, deploy and manage a solution based on SAP Business Suite for Alpine Electronics USA. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer Centricity Master Data and the 360 Degree View by DataFlux Corporation January 22, 2010 - (Free Research) This paper will provide a list of questions that should be considered and reviewed during any project designed to deliver a 360-degree view. The paper then explores how information sharing and identity resolution combine to show the connection between MDM and enterprise customer-centricity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

State of the Data Integration Market by Oracle Corporation November 20, 2008 - (Free Research) This white paper reviews the state of the market for data integration for 2008 and 2009. It defines data integration, discusses the trends in the data integration market, and provides lessons learned from real implementations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Reasons for Using Server Online Backup and Recovery by Iron Mountain Digital September 2008 - (Free Research) Read this white paper to learn about the top ten reasons SMBs are turning to this technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business on the Move: Building a Successful Mobilisation Strategy by Sage (UK) Limited March 2010 - (Free Research) Making your workforce mobile is about making them customer centric 24/7. A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn about the mobile market, benefits of mobility, and practical considerations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them by Pivotal CRM, a CDC Software solution June 2009 - (Free Research) This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Business Brief: Keeping Hold of Your Customers, Especially in Tough Economic Conditions by Oracle Corporation February 2010 - (Free Research) Oracle provides Customer Relationship Management and Enterprise Resource Planning applications, middleware and database software tailored to the customer retention needs of midsize organizations. This Oracle Business Brief explains how these solutions help you retain customers cost-effectively through optimized information and improved flexibility. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Oracle ONE - News for Midsize Organizations: Q4 by Oracle Corporation February 2010 - (Free Research) Many studies show it costs five times more to win a new customer than to retain an existing one. In this issue of ONE, we look at how the combination of insight and effective customer-facing processes can help you outshine your competitors and impress your customers enough to keep them with you. (EBOOK) VIEW ABSTRACT | GO TO

Infor CRM Epiphany For Consumer Products by Infor CRM July 2009 - (Free Research) Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability. (BROCHURE) VIEW ABSTRACT | GO TO

Enhance Customer Loyalty through Higher Responsiveness by Oracle Corporation April 2009 - (Free Research) The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Market Research Brief: PCI Compliance by Tripwire, Inc. January 2010 - (Free Research) Read this research briefing to gain insight into specific aspects of PCI compliance, particularly how to ensure and validate your ability to protect confidential customer data. Plus, learn how IT and security professionals view the various threats and challenges to their efforts to protect their organizations’ critical data. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Data Mart Consolidation and Business Intelligence Standardization: Getting the Most Value Out of Information by SAP America, Inc. March 2010 - (Free Research) Making information more broadly and easily available to more users throughout an organization - and beyond the organization - has never been a more strategic corporate imperative. In growing numbers, enterprises are coming to understand the value of placing consistent, integrated data into the hands of everyone who needs it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Better Customer Insight, Better Bottom Line: Gaining Insight from Unified Information Access by Attivio, Inc. December 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-Time Data Integration for Data Warehousing and Operational Business Intelligence by Oracle Corporation January 2010 - (Free Research) Read this white paper for a discussion of the business reasons to move to real-time data warehousing and common data integration approaches, with an emphasis on using real-time CDC capabilities and Oracle solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Learn how XOJET Reduced Costs by 40% and Achieved Greater Scalability by Freudenberg IT June 2009 - (Free Research) In this success story you will read how by hosting its SAP enterprise resource planning (ERP) financial modules with FIT, XOJET is saving the expense of a dedicated SAP staff and IT infrastructure. Read on to learn how you company can take advantage of the same benefits as XOJET did by choosing FIT to maintain your SAP infrastructure. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Data Integration: Creating a Trustworthy Data Foundation for Business Intelligence by SAP America, Inc. June 2009 - (Free Research) This white paper discusses the importance of data integration and help you identify the key challenges of integrating data. It also provides you with an overview of data warehousing and its variations, as well as summarizes the benefits and approaches to integrating data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation June 2008 - (Free Research) Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-time Data Integration & CDC- An Attunity Report Featuring Gartner Research by Attunity October 2009 - (Free Research) This report, enriched with a study from Gartner research, will help you better understand why real-time information is now a business imperative and about the data integration/CDC software solutions that can help you achieve it faster and more cost-effectively. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Podcast: SMB Server School: Considerations for integrating Windows Server into a cloud computing environment by Dell, Inc. and Intel March 2010 - (Free Research) This podcast explores how to effectively mitigate architecture, security, and management risks to ensure a successful Windows Server integration into your cloud computing environment.  Protect your organization from risks to customer data and liability issues and learn how to better manage virtualized and cloud environments. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Presentation Transcript: SMB Server School: Considerations for integrating Windows Server into a cloud computing environment by Dell, Inc. and Intel March 2010 - (Free Research) This presentation transcript explores how to effectively mitigate architecture, security, and management risks to ensure a successful Windows Server integration into your cloud computing environment. Protect your organization from risks to customer data and liability issues and learn how to better manage virtualized and cloud environments. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

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