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The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft
March 05, 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
The Future of Authentication for Online Services by SafeNet, Inc.
November 02, 2009 - (Free Research) In this white paper, we take a look at how strong authentication can benefit eCommerce and online services. We will evaluate the risks that identity fraud, phishing and cybercrime pose for online service providers and discuss how strong user authentication can alleviate these risks.
AirMagnet Spectrum XT by AirMagnet, Inc.
February 25, 2010 - (Free Research) AirMagnet Spectrum XT replaces legacy spectrum analyzer solutions in the market that are expensive; can be used only on legacy PCs; and provides a myopic view on solving WLAN network performance problems due to interference.
VoIP Firewall Solution Brief by SonicWALL
January 13, 2010 - (Free Research) Like all IP traffic, VoIP can be prone to security threats from internal and external attacks and application vulnerabilities. However, potential latency, jitter, packet loss and echo due to an underperforming firewall could significantly degrade communications. The ideal solution would provide comprehensive security that introduces no latency.
VoIP Solution Brief by SonicWALL
January 13, 2009 - (Free Research) When working optimally, VoIP can provide businesses with several advantages over traditional phone services. However, there are two basic obstacles confronting administrators in maintaining optimal VoIP operations: security and quality of service (QoS). Learn more about these obstacles and how to overcome them.
Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry
December 01, 2009 - (Free Research) Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day.
Hitachi Storage Solutions at Work: Amsterdam City Archive by Hitachi Data Systems
February 02, 2010 - (Free Research) Stadsarchief Amsterdam is the biggest city archive in the world, storing millions of important and historic documents. To prevent these documents from getting lost, Stadsarchief Amsterdaturned turned to Hitachi Data Systems for a solution to digitize its archives, and ensure longevity and scalability.
Effective Risk Management in a Collaboration Driven Enterprise by AvePoint, Inc.
August 01, 2008 - (Free Research) How will platform and content access interruptions affect productivity, revenue, and compliance-related exposure? This document will analyze common consequences of such interruptions and discuss why successful SharePoint deployments require effective management, vigorous protection, diligent compliance protocols, and continuous availability.
Reality Check – A Smart Business Continuity Strategy Can Offer Maximum Results at Minimum Cost by CDW Corporation
September 08, 2009 - (Free Research) In an increasingly digital world, it's clear that business continuity is no longer an option. Keeping systems running 24x7 and ensuring that data reaches its intended destination — precisely when it's needed — is the heart and soul of a business. This paper discusses Business-Continuity (BC) initiatives on a tight budget and with limited resources.
Best Practices in Protecting the Technology Systems Revolutionizing Healthcare by Emerson Network Power
January 21, 2010 - (Free Research) Technology systems such as electronic medical records and digital imaging are revolutionizing healthcare. The continuous operation of these systems has become increasingly critical. Emerson Network Power has developed three centralized UPS configurations specifically for healthcare settings.
Bitpipe Research Guide: Storage by Bitpipe
November 2006 - (Free Research) Storage challenges for IT professionals are particularly complex in today's environment of rapid obsolescence of storage hardware and digital media.
Web Content Management Ecosystems: Making Disconnected Technologies Play Nice Together by Clickability, Inc.
March 2010 - (Free Research) This whitepaper reviews different levels of technology-integration capabilities and the required processes to achieve successful outcomes. You will also learn the necessary requirements in a WCM platform that allow the freedom to choose a simple high-level integration or a deeper system level integration, depending on your specific use case.
Trend Advisory: Information-Centric Security by CDW Corporation
March 2009 - (Free Research) Read this document to learn how to best confront the threats to your network by keeping pace with the latest innovations and learning how to classify your information.
Is Online Server Backup Appropriate for Your Business? by Iron Mountain Digital
May 2009 - (Free Research) Read this white paper to examine the setbacks of traditional backup, gain a better understanding of online backup, and discover why Iron Mountain's LiveVault solution for automated server backup and recovery won the 2006 award for Best Storage Software Solution from the Software and Information Industry Association.
Storage Explained: Cloud Storage Defined by 3PAR
October 2009 - (Free Research) Cloud storage is a rapidly growing technology. Read this paper for the latest definitions of cloud storage and cloud service and to more closely examine cloud storage benefits and offerings.
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