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Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software June 2008 - (Free Research) We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Recessionary Effects on Network Services Spending Among Consumers, Worldwide: A Report on Consumer Spending Priorities in 2009 and Targets for Cost Reduction by Alcatel-Lucent October 2009 - (Free Research) Consumer spending patterns undergo significant changes during an economic downturn. This paper presents the results of a worldwide study to assess how the current recession is affecting consumer spending. This information can help operators recognize the areas of greatest revenue potential in the months ahead and adjust accordingly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Trend Advisory: Information-Centric Security by CDW Corporation March 2009 - (Free Research) Read this document to learn how to best confront the threats to your network by keeping pace with the latest innovations and learning how to classify your information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sun GlassFish ESB, The Lightweight Enterprise Service Bus by Sun Microsystems, Inc. April 2009 - (Free Research) Sun GlassFish ESB has been designed to catalyze a lightweight business integration deployment project. It offers a "fit-to-purpose" mix of features, functionality, extensibility, and support at the best cost possible, with minimal overheads for development</p> (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Which Part of the Prickly Pear is the Endpoint? by ESET May 2010 - (Free Research) Most IT pros are familiar with the various security risks associated with desktop and laptop computers, but there are many new endpoints hackers are targeting that can be a significant threat. Listen to this podcast to learn more about these risks and ensure you are not leaving endpoints unprotected. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Check Point Abra: A Virtual Secure Workspace by Check Point Software Technologies Ltd. June 2010 - (Free Research) Read this paper to learn how Abra provides a convenient secure access to the corporate workspace, while pre­venting data loss and malicious activity from remote systems — at a significantly reduced cost over traditional endpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tips for Deploying Two-Factor Authentication to your Increasingly Mobile Workforce by PhoneFactor, Inc. May 2010 - (Free Research) As the number of remote workers and access points continues to increase, the challenges associated with securing access to corporate networks from outside office walls are on a matching incline. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Analyzing the Accuracy and Time Costs of Web Application Security Scanners by eEye Digital Security June 2010 - (Free Research) In this study, both 'Point and Shoot' (PaS) as well as 'Trained' scans were performed for each scanner. In the 'Trained' scans, each tool was made aware of all the pages that it was supposed to test, mitigating the limitations of the crawler in the results. Read on to find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Point of Care Mobile Devices by CDW Healthcare July 2010 - (Free Research) Dependable wireless access to data anytime, from anywhere, is imperative. And, as hospitals like yours prepare to demonstrate meaningful use of EMR to qualify for incentive payments, the right mobile devices become a top priority. Download this podcast to learn more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Reality Check – A Smart Business Continuity Strategy Can Offer Maximum Results at Minimum Cost by CDW Corporation September 2009 - (Free Research) In an increasingly digital world, it's clear that business continuity is no longer an option. Keeping systems running 24x7 and ensuring that data reaches its intended destination — precisely when it's needed — is the heart and soul of a business. This paper discusses Business-Continuity (BC) initiatives on a tight budget and with limited resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Expert guide to server virtualization by CA July 2010 - (Free Research) This expert e-guide on virtual security reveals four key points you must keep in mind to ease security integration as your virtualization project comes together. In addition, Gartner explains the six most common server virtualization security risks, along with advice on how to address each issue. (EGUIDE) VIEW ABSTRACT | GO TO

Storage ISM JAM: How Unified Recovery Management Can Cut Your Costs and Improve Service Levels by IBM July 2010 - (Free Research) Protecting and ensuring recoverability of data across today's diverse and distributed enterprises can be complex and costly, and usually involves deploying point solutions from several vendors. Check out this webcast to learn about a comprehensive approach to managing data. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

HP Mission Critical Services Enhancement for SAP Environments by Hewlett-Packard Company July 2010 - (Free Research) SAP solutions are business-critical, requiring high levels of availability, performance and support services. HP's Mission Critical Services Enhancement for SAP Environments proactively address performance and availability issues, benefiting from a single point of accountability for all support requirements. Read this paper for more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Who Moved my App? How to Achieve Effective Application Performance in a Virtualized World by Compuware Corporation February 2010 - (Free Research) An effective solution for APM in a virtualized environment will quickly pinpoint the root cause of any issue. This will reduce the need for war rooms, eliminate finger-pointing and improve collaboration. This paper examines these challenges in more detail, and describes what to look for in an effective APM solution for a virtualized world. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Steps to Reducing Downtime: Best Practices for Windows Server Application Fault Tolerance by Marathon Technologies July 2010 - (Free Research) This white paper discusses five steps for protecting Windows Server applications from downtime, offering established best practices to reduce potential single points of failure and ensure rapid recovery or continued operations in the event of failure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DSM’s B2B Strategy and Its Role in the Company’s Business Transformation by Crossgate July 2010 - (Free Research) View this webcast and watch Marc Delaet, Program Manager eCommerce at DSM, Corporate eBusiness, as he discusses the background and business drivers behind DSM’s eCommerce programs, What drove the choice of solution, the benefits that have been delivered, and their plans and vision for the future. Watch the webcast to learn more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Five steps to rolling out your mobile applications by BlackBerry March 2008 - (Free Research) In this podcast, Jack Gold, analyst, and well-known authority on mobility, offers pointed advice on the steps you should take in rolling out your mobile business applications. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Technical Whitepaper: Using FalconStor CDP with Oracle 11g by FalconStor Software September 2009 - (Free Research) This paper illustrates how to use FalconStor CDP to protect an Oracle 11g server and its database(s). It also explains how continuous real-time data journaling and periodic snapshots provide simple, rapid, and granular recovery to any point in time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Organizational Performance Management Through Pervasive Business Intelligence by SAP America, Inc. February 2010 - (Free Research) In this white paper IDC discusses the growing body of evidence suggesting a direct link between investment in business analytics solutions and organizational performance. IDC highlights market trends that point toward more pervasive use of BI solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SIMs and Identity Management: Creating a New Security Paradigm by ArcSight, Inc. March 2010 - (Free Research) In this video, Randall Gamby explains the issues when marrying SIM and IAM for a cohesive solution and discusses solutions and key points that security pros must consider when merging SIM and IAM technologies. (VIDEO) VIEW ABSTRACT | GO TO

Why Records Management Is Important by Hewlett-Packard Company March 2009 - (Free Research) Records management forces you to think about how you create, process, capture, and manage information. This requires a review of your business activities from an information-centric point of view, which in itself can highlight process inefficiencies. This white paper explains why such a process is important. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Management and Policy for Virtual Machines by SolarWinds, Inc. May 2010 - (Free Research) Virtualization throws a wrench in the gears if traditional network management and monitoring techniques. This E-Guide discusses many of the problems that virtualization presents for network management and what can be done to ease the pain points. (EGUIDE) VIEW ABSTRACT | GO TO

Conficker by the Numbers by ESET April 2010 - (Free Research) This paper tells the story of the Conficker worm from a numerical point of view. One year after its emergence as a threat, the Conficker worm exhibited soaring rates of propagation and infection, a significant number of variants, and development features that are both novel and highly dangerous. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Pain Relief for Mid-market Businesses Through End-to-End Infrastructure Virtualisation by Hewlett-Packard Limited July 2010 - (Free Research) This white paper is intended for IT and business leaders who are looking to simplify their sprawling IT infrastructure and reduce their IT costs while maintaining flexibility for future growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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