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Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc. February 15, 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc. February 11, 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. (WHITE PAPER) GO TO WHITE PAPER

A Guide to Understanding the Business Case for Software-as-a-Service Solutions for Web Content Management by Clickability, Inc. January 2009 - (Free Research) Worldwide economic issues are forcing companies of all sizes to reconsider strategies, tactics, and budgets. How can companies innovate while still operating with fiscal responsibility? For a growing number of companies, the software-as-a-service model for web content management (WCM) is the answer.  Read this paper to find out more about SaaS WCM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server by Hewlett-Packard Company September 2009 - (Free Research) Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WAN Governance Executive Primer by IPANEMA TECHNOLOGIES February 2010 - (Free Research) Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What is Virtualization? by Dell and VMware May 2009 - (Free Research) In the traditional IT approach, every new software application required a new server. This added costs to every project and deployment took days to weeks. This also drove server sprawl. Watch this demo for an animated explanation of how virtualization addresses common data center challenges. (VIDEO) VIEW ABSTRACT | GO TO

Advancing the Economics of Networking: Ethernet Switching Solutions Reduce Capital and Operational IT Expenses by Juniper Networks, Inc. October 2009 - (Free Research) Aging network systems and old habits have dictated how businesses spend their IT budgets. As a result, too many IT dollars are being spent on just barely remaining competitive with emerging companies and their newer IT infrastructures. Read this white paper to learn more about a new family of solutions that reduce IT expenses and free up budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IP Address Management Webinar by Infoblox April 2009 - (Free Research) Check out this webcast, which discusses the problem of flat budgets, rising costs, and competing priorities, and explains how automating core network services has proven to be a helpful solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Reduce Downtime by 70% - Without Spending a Dime by Marathon Technologies January 2010 - (Free Research) This paper outlines Niel Nickolaisen's proven model for strategic alignment of IT with business objectives. It also describes how Marathon's everRun® software supports the execution of these steps by providing automated high availability and tiered availability levels for Windows Server applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making the Case for BPM in 2010 by Lombardi Software December 2009 - (Free Research) How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Service Efficiency: The Key to Green IT and Profitability by BMC Software, Inc. June 2009 - (Free Research) Data center energy costs continue to take up a significant portion of IT budgets, and it seems that there is no end in sight. This paper addresses, in a unified and systemic way, many of the power consumption issues that IT has been grappling with in piecemeal fashion. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Budget Planning and Consolidation by SAP America, Inc. March 2010 - (Free Research) Learn how to plan, forecast and budget more effectively with SAP BusinessObjects Planning and Consolidation, bringing order to business planning processes and offering embedded support for financial consolidation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackboard enriches the educational experience with Dell PowerEdge Blade Servers that provide 99.7% availability in the classroom by Dell, Inc. and Intel August 2009 - (Free Research) Blackboard needs a highly available, very scalable platform for its mission-critical learning management system offered through managed hosting from six global data centers. Ease of set-up and monitoring are of paramount importance. Read this case study to learn how Dell servers and Intel processors make it happen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Fill the Gaps in Your BI Strategy, featuring Forrester Research by Birst October 2009 - (Free Research) Learn how new developments in BI make it easier and faster to serve those departments and groups whose BI needs have gone unmet. Birst hosts this educational webinar featuring Boris Evelson, Principal Analyst at Forrester Research. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Building the Case for Business Intelligence ROI in a Turbulent Economy: 6 Tactics You Can Use by IBM November 2009 - (Free Research) Read this paper to learn how to strengthen your organization's business intelligence investment in the current economic environment, which has seen budget cuts in virtually every area. This paper offers tips for making a tangible business case for BI investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimize SAP NetWeaver BW Systems with Nearline Storage: Efficient Information Lifecycle Management to Maximize Performance and Lower Costs by Dolphin Corporation March 2010 - (Free Research) Rising data and query volumes take a toll on data warehouse hardware, software and administration. To maintain service levels, IT must perform constant tweaking or commit more of the IT budget to adding more storage. Read this paper to find out how SAP NetWeaver BW optimizes for both cost and performance, while reducing the administrative load. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Performance Management: Optimizing the Economics of Web Transactions by CA March 2010 - (Free Research) View this exclusive webcast with key experts from Gartner and CA to learn how to achieve true performance and availability management for your mission critical, revenue-generating applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Prologic Report: Technology in Fashion by Oracle Corporation February 2010 - (Free Research) This report focuses on the challenges and issues faced by the UK fashion sector whilst providing a crucial insight into strategies for surviving and prospering in the current economic climate. It also examines investment priorities for IT budgets, and satisfaction with current systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Four Trends Driving the Future of Data Center Infrastructure Design and Management by Emerson Network Power January 2010 - (Free Research) On the cusp of this century's second decade, the data center finds itself balancing efficiency and availability while computing demand and energy costs are increasing and IT budgets are contracting. This paper will review 4 trends that will drive companies to improve availability while implementing cost cutting and energy efficient technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Operational efficiency — how to save big with BMC Software by BMC Software, Inc. November 2009 - (Free Research) As the business demands more from your tight IT budget, it's helpful to know that you can actually fund the IT improvements your business needs from savings generated by improvements in operational efficiency. Read a short overview of how BMC Solutions drive operational efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Automation: Going Beyond the Obvious to Find Real Cost Savings by BMC Software, Inc. September 2009 - (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streamlining DO-178B Efforts with Klocwork Source Code Analysis by Klocwork March 2009 - (Free Research) Software development teams aiming to achieve DO-178B certification can streamline their efforts with source code analysis tools. In this white paper, learn how the defect, architecture, and metrics analysis capabilities of Klocwork source code analysis can be used to automate time consuming tasks and achieve key objectives of the DO-178B guidance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cost Savings with Centralized Virtual Desktops by Citrix May 2009 - (Free Research) This white paper provides a close examination of virtual desktop infrastructure (VDI) and how it may dramatically lower total cost of ownership (TCO). Read this paper to learn about the current cost of PC management and how virtual desktops can be deployed using existing budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Newsletter Series #2: Implementing Virtualization through Data Center Physical Infrastructure Optimization by Panduit January 2010 - (Free Research) This newsletter will focus on the fundamental issues and key trends in deploying a smart data center using a Unified Physical Infrastructure℠(UPI) approach. (NEWSLETTER) VIEW ABSTRACT | GO TO

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