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A Standard Approach to Process Documentation by Lombardi Software December 21, 2009 - (Free Research) Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Success Story: Polyglass USA Inc. by itelligence, Inc. March 08, 2010 - (Free Research) Polyglass, a construction materials company, experienced revenue growth of 350% over the past four years. To support this growth, Polyglass implemented SAP. Yet, Polyglass executives worried about hosting and support. Read this success story to learn how Polyglass’ SAP implementation gave them previously unrealized capabilities and support. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Success Story: Carton Service, Inc. Folding Cartons, Pharmaceutical Packaging - Shelby, Ohio and Norris, Tennessee by itelligence, Inc. March 08, 2010 - (Free Research) Carton Service, Inc, a packaging company, realized its increasing need for knowledgeable, dedicated SAP resources. In 2007, itelligence was engaged as hosting partner to manage all of Carton Service’s SAP support. Read this success story to learn how itelligence provided a cost-effective and flexible solution to handle their SAP technical needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel July 01, 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MPLS: What Is It? What Can It Do for Me? by Global Knowledge January 23, 2009 - (Free Research) MPLS is a foundational technology that allows service providers and enterprise architects to offer state-of-the art networking to their customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Winning with HP Integrity servers for SAP with Windows Server 2003 by Arrow ECS HP Group and Intel October 01, 2007 - (Free Research) Companies face numerous challenges when managing and integrating information across enterprise business processes. Companies frequently choose an Enterprise Resource Planning (ERP) solution to fulfill business requirements. The leading ERP applications with the greatest market share are the mySAP ERP and SAP R/3 industry solutions from SAP AG. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Better ROI from Composite Applications through Better Understanding, by EMA by ASG Software Solutions February 22, 2010 - (Free Research) This paper explores the characteristics, advantages, and challenges of composite applications in more detail. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Role Based Access Governance and HIPAA Compliance: A Pragmatic Approach by Aveksa July 26, 2009 - (Free Research) Forward thinking organizations should use the passage of HITECH as an opportunity to take a more risk oriented approach by implementing an access governance framework and modernizing patient information in electronic health records (EHR). Read on to learn about utilizing role based access governance to proactively insure HIPAA compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automated IP Address Management: How to Cut Costs and Better Align your Network with Business Initiatives by Infoblox March 02, 2009 - (Free Research) Check out this white paper for a discussion on network changes; IP address management; Core Network Services solutions; and the benefits of integrated, automated IP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Six Tips for Reducing Downtime in Travel and Transport by Marathon Technologies February 23, 2010 - (Free Research) Whether it's a security system, baggage handling application, order or vessel tracking downtime to applications supporting travel and transportation can throw off precisely timed schedules for travelers and shipments alike. This paper outlines six key tips for keeping travel and transportation logistics applications running without interruption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to save money, create value and extend asset life in a tough economy by Planon January 29, 2010 - (Free Research) This white paper examines how organizations can meet the challenges of a down economy by extending capital asset performance, reducing maintenance costs and providing decision support guidelines around capital allocation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Monitor and Control Recreational Traffic by Blue Coat December 30, 2008 - (Free Research) File sharing and social network activity can dramatically hinder your network performance. This white paper details how Blue Coat helps you manage recreational applications today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practical Open Source Data Integration Case Studies & Implementation Examples Volume 2 by Talend February 11, 2009 - (Free Research) This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Ready Solutions for Virtual Infrastructure Availability Using Dell™ PowerEdge™ Servers, Dell Powervault™ Storage, and VMware vSphere™ by Dell, Inc. and Intel July 24, 2009 - (Free Research) This white paper presents an example configuration and best practices for deploying and configuring a highly available architecture using an example solution configuration and then discussing how the configuration helps in maximizing uptime. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Merging Mobility with Unified Communications by BlackBerry August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

VoIP Vulnerabilities by McAfee, Inc. March 2010 - (Free Research) The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dealing with Chaos: 4 Steps to Manufacturing Success by Infor September 2008 - (Free Research) Manufacturers must be prepared to recognize impending change as early as possible, assess the potential impact, determine the optimum strategy for dealing with the change, and implement that strategy in the most effective way possible. In this white paper you'll learn 4 steps toward developing chaos-tolerant business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Move Toward IT Service Management (ITSM) Mobilization by BlackBerry February 2010 - (Free Research) IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Application Monitoring: Best Practices for Application Performance by AVIcode, Inc. January 2007 - (Free Research) This white paper explores how to optimize application availability and reliability through an always on approach to application monitoring that combines reactive and proactive techniques. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell™ Reference Architecture Overview for Microsoft® Exchange Server 2007 in a VMware® ESX Server Environment using EqualLogic PS Series Storage by Dell, Inc. May 2009 - (Free Research) This paper describes the Dell Reference Architecture, a blue print or a starting configuration, for designing Microsoft® Exchange Server 2007 storage in a virtualized server environment using Dell™ EqualLogic™ arrays. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America, Inc. January 2006 - (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Primer for IT and Business Decision Makers : Understanding the Planning and Deployment Requirements of Today’s Software-as-a-Service Solutions by SAP September 2008 - (Free Research) Organizations are facing growing business challenges as a result of intensifying market trends. In response, THINKstrategies is finding a growing number of organizations of all sizes are investigating and adopting on-demand Software-as-a-Service (SaaS) alternatives to traditional, on-premise systems to meet their changing business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Migrating to Windows 7? What You Need to Know About User Settings by RES Software January 2010 - (Free Research) This white paper discusses migration to Windows 7. Migrating to Windows 7 might seem straightforward; however, when it comes to end-user settings, there are a few items you need to carefully consider to allow for a successful migration without disrupting end-user productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Private Clouds Explained with Randy Bias by Surgient January 2010 - (Free Research) In this expert podcast, cloud computing pioneer Randy Bias discusses virtual private clouds and how they work. Learn about general adoption policies for the virtual private cloud and why they are or are not being used today. Find out how this technology could develop in the future and how to enhance your cloud infrastructure. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

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