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Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 02, 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Standard Approach to Process Documentation by Lombardi Software December 21, 2009 - (Free Research) Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Success Story: Polyglass USA Inc. by itelligence, Inc. March 08, 2010 - (Free Research) Polyglass, a construction materials company, experienced revenue growth of 350% over the past four years. To support this growth, Polyglass implemented SAP. Yet, Polyglass executives worried about hosting and support. Read this success story to learn how Polyglass’ SAP implementation gave them previously unrealized capabilities and support. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Success Story: Carton Service, Inc. Folding Cartons, Pharmaceutical Packaging - Shelby, Ohio and Norris, Tennessee by itelligence, Inc. March 08, 2010 - (Free Research) Carton Service, Inc, a packaging company, realized its increasing need for knowledgeable, dedicated SAP resources. In 2007, itelligence was engaged as hosting partner to manage all of Carton Service’s SAP support. Read this success story to learn how itelligence provided a cost-effective and flexible solution to handle their SAP technical needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel July 01, 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Microsoft Active Directory to Address Payment Card Industry (PCI) Data Security Standard Requirements in Heterogeneous Environments by Centrify Corporation February 18, 2010 - (Free Research) This white paper examines the business and technical case for centralizing administration in Microsoft’s Active Directory, using Centrify’s DirectControl and DirectAudit. Combined, Active Directory, DirectControl and DirectAudit provide a comprehensive solution to address specific PCI DSS requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application List: Applications that Blue Coat PacketShaper Classifies and Controls by Blue Coat April 20, 2009 - (Free Research) Check out this data sheet for a categorized listing of 600 common applications for which Blue Coat PacketShaper delivers an accurate picture of network traffic. (DATA SHEET) VIEW ABSTRACT | GO TO

2010 Security Predictions by WatchGuard Technologies, Inc. February 10, 2010 - (Free Research) Read this paper to learn what Watchguard’s very best resident security expert predicts are the ten vectors of data compromise he expects will be the biggest threats in 2010. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dimension Data Helps CommVault Create Integrated Global Contact Center and Maintain Top Performance Leveraging Uptime Powered by Cisco Services Support by Dimension Data February 25, 2010 - (Free Research) In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Achieving Service Excellence Across The Enterprise by Numara Software February 01, 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Loading and Analyzing Web Data: Considerations and Recommendations by Talend January 01, 2010 - (Free Research) In any industry, businesses must have a deep understanding of customers, suppliers or mobile traffic to better serve them. This requires sophisticated data analysis and reporting capable of analyzing large volumes of data. Read this paper to learn about Talend and its powerful capabilities to support the loading and analysis of web data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft March 05, 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent June 09, 2009 - (Free Research) As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How ASG's MetaCMDB Strategy Enables More Effective BSM by ASG Software Solutions February 22, 2010 - (Free Research) This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FACTS ADMIN - Advanced Technologies for Expert Health Claims Management by Ebix Health, Inc. January 2004 - (Free Research) FACTS ADMIN is a fully automated, real-time policy administration system - with support for membership enrollment and eligibility management, premium administration, accounts payable, and administration of broker commissions. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Patch Management: A Practical Guide to Building an Effective Patch Management Process by Dell India March 2010 - (Free Research) This guide will assist individuals who have been assigned the task or have identified the need to establish a patch management strategy. It details methods and approaches to effectively implement a sound patch management process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: The Enterprise Integration Triangle - Services, Data and Events by Progress Software March 2010 - (Free Research) Read this transcript and learn about the enterprise integration triangle and how the world's favorite international airline has mastered the code and key tools for integration platforms. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

5 Keys to Enterprise Cloud Computing by Citrix March 2010 - (Free Research) Cloud computing, sometimes referred to as the “third revolution” in the IT industry, follows the personal computer and Internet “revolutions” and is already transforming the way we think about computing. But what is it? Learn more about the 5 Keys Enterprises need to successfully implement cloud computing in their rigorous environments. (WHITE PAPER) GO TO WHITE PAPER

Maximizing the Business Benefits of On Demand Web Content Management Systems by Clickability, Inc. March 2010 - (Free Research) Companies of all sizes are recognizing that on-demand SaaS solutions represent a viable alternative to on-premise applications; they are taking a closer look at which SaaS vendors can serve as a strategic source for their on-demand solution needs. Read this paper to find out more about the business benefits of Clickability’s On-Demand WCM Platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Ten Essentials for Privileged Account Management by FoxT February 2010 - (Free Research) In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sybase Raises the Bar on Database Replication: Offerings Focus Strongly On Performance, Reliability, and Heterogeneity by Sybase, Inc. July 2009 - (Free Research) This report presents all the features and functionality of the Sybase Replication Server, such as support for real time, bi-directional movement of data, conflict resolution, optimized resource utilization, and heterogeneous data sources. Read this report to learn all the advantages that the Sybase Replication Server can have for your organization. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Achieving Rapid Data Recovery for Credit Union Core Processing Applications by Vision Solutions December 2008 - (Free Research) EchoStream for AIX is a proven solution to the data recovery problem that is in use at a variety of referenceable accounts today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

White Paper: Windows Server® on WAAS by Cisco Systems, Inc. December 2008 - (Free Research) Windows Server® on WAAS is a jointly developed and supported program from Microsoft and Cisco to optimize branch IT service delivery. Windows Server on WAAS can increase branch employee productivity by delivering LANlike performance of centralized applications and increased efficiency and availability of local IT infrastructure services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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